Payment methods and transactions
Cards
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Understanding and using Acquirer Reference Numbers (ARNs)
What is an ARN? An Acquirer Reference Number (ARN) is a unique 23-digit identifier assigned to card refunds. This number is generated...
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Best practices for PCI DSS compliance
Maintaining compliance with PCI DSS 4.0 rules can seem daunting at first. In this article, we will detail some of the most relevant c...
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What does PCI DSS mean for me?
You can rest assured that your cardholder data is safe with us as Mollie has been audited and certified as a PCI Level 1 Service Prov...
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Introduction to PCI DSS
What is PCI DSS? PCI DSS (Payment Card Industry - Data Security Standard) is a security standard adopted by major payment card scheme...
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Is Mollie compliant with PCI DSS 4.0?
Yes, we are a PCI-DSS compliant Level 1 service provider. This means that we have gone through the strictest PCI compliance process...
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How do I capture or cancel an authorised payment?
For card payments, you can pre-authorise a card to reserve funds before you capture and process the payment at a later date. You have...
Klarna
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Accessing the Klarna Merchant Portal
How access is grantedWhen Klarna is activated for your business, Mollie creates a Merchant ID (MID) at Klarna using the contact detai...
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Klarna Refunds
My customer hasn't received their Klarna refundYou've processed a return or refund in your Mollie Dashboard, but your customer is rep...
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Klarna Supported Markets, Currencies & Market Activation
Who can offer Klarna through Mollie?Klarna is available if you are located in the European Economic Area (EEA), the United Kingdom, o...
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How do I activate Klarna as a payment method?
You can add Klarna in your Mollie Dashboard. When the payment method is activated, you can link it to your website with our Orders AP...
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How to update your company details in the Klarna Merchant Portal
Keeping your brand identity up-to-date across all your sales channels is essential for maintaining customer trust. You can easily man...
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How do I manage Klarna disputes?
When a customer is dissatisfied with their order, they can contact Klarna to open a dispute. Any active disputes can be found in the ...
Billie
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How do I activate Billie as a payment method?
You can activate Billie in your Mollie Dashboard. You need to use our Orders API or a supported plugin or module to integrate Billie ...
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How do I manage a Billie dispute?
If a customer is unhappy with the product or service they received, they have 120 days after the order to raise a dispute with Billie...
SEPA Direct Debit
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How does SEPA Direct Debit work?
First Payment Authorisation In order to get started with recurring payments you require the customer’s consent. This can be done vi...
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Why did my SEPA direct debit payment fail?
A direct debit transaction can be rejected up to 5 working days after the direct debit date. If a direct debit fails, you can request...
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How do I activate SEPA Direct Debit as a payment method?
With SEPA Direct Debit you will be paid via an automatic transaction. This means that your customer doesn’t have to pay you manually....
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Can I raise the spending limit for SEPA Direct Debit?
With Mollie, your customer has a default spending limit of €1.000,- for SEPA Bank Transfer and SEPA Direct Debit. You can raise this ...
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What is Mollie’s Creditor Identifier?
Mollie’s Creditor Identifier is: NL08ZZZ502057730000 What is a Creditor Identifier? A Creditor Identifier or Creditor ID is a uniqu...
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How do I use Recurring Payments via Mollie?
With Recurring, you can periodically direct debit your customers, for instance for a subscription or a payment in installments. SEPA ...
Bank transfer
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I received the wrong amount for a bank transfer. Why is that?
This usually happens when the sender of the bank transfer uses a different currency from the recipient. The bank will charge addition...
in3
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How do I activate in3?
With in3, customers can pay in 3 interest-free instalments over 60 days. They can also use iDEAL to buy now and pay later.Currently, ...
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My customer opened a dispute with in3. What do I do?
If your customer is unhappy with an order, you are encouraged to first discuss the issue directly with your customer. You have the op...
Orders
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How do I cancel, change, or refund an order?
You can cancel, refund, or change the quantity of items in an order before it’s shipped. You can manage orders in your Mollie Dashboa...
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What does my order status mean?
In your Mollie Dashboard, you can find details about your orders on the Orders page. There are several possible statuses for an order...
Payment methods
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Discontinued Support for Trustly Payment Method: Frequently Asked Questions
We understand you may have questions about the recent suspension of Trustly as a payment method. This document addresses the most com...
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Why is iDEAL/in3 disabled?
iDEAL might be disabled as a payment method in your Organization due to a few different reasons. Here are the steps you can follow to...
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Promoting Buy Now, Pay Later (BNPL) payment methods on your website
Positioning Buy Now, Pay Later (BNPL) messaging in strategic locations on your website can significantly increase both conversion rat...
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What are the statuses of BNPL orders?
You can find the status of BNPL payments in your Mollie Dashboard. They are different from other transaction statuses. What you need ...
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SOFORT Deprecation - 30 September 2024
Background In 2014, Klarna acquired SOFORT, a popular bank transfer method, used in Austria, Belgium, Germany, the Netherlands, and ...
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Giropay Depreciation FAQ
Paydirekt, the owner of Giropay, has decided to deprecate Giropay. On Monday, 24 June 2024, Mollie was informed that Giropay would ce...
Transactions
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Why are the payment details of my customer hidden in my Mollie Dashboard?
If you didn’t enable 2FA (two-factor authentication), the name and IBAN bank account of your customer are hidden when they pay with i...
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How do I mark an order as shipped?
You can mark an order as shipped in your Mollie Dashboard or the Mollie App. What you need to know in advanceKlarna requires you to m...
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Which currencies does Mollie support?
When you use Mollie, your customers can pay with a range of different currencies. Exceptions for specific integrations are noted belo...
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What does a transaction status mean?
Transaction statuses display the current status of a payment or refund. You can check the status of a transaction from your Mollie Da...
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What is the minimum and maximum amount per payment method?
For details on the minimum and maximum amounts for each of our payment methods, please go to our detailed product pages. Can't fi...
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Why is a transaction still open?
If a transaction status hasn’t changed, check its Payment details by going to Sales > Sales and clicking on your transaction. Payment...
Refunds
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I have a question or complaint about my order
We only arrange the payment between you and a webshop. Unfortunately, we can’t help you with any questions about your order or its de...
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I have not received my refund
Please note that the webshop where you placed your order is responsible for processing refunds. Therefore, if you wish to return an i...
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How can I check if a refund has been received by the shopper?
Check the refund statusYou can access the list of your refunds or search for specific refunds by following those steps: Log in to you...
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How do I refund a payment?
You can refund up to 100 payments at once in your Mollie Dashboard or the Mollie mobile app. Refunds are possible for all payment met...
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How do I top up my balance for a refund?
The funds for refunds are deducted from your available balance. If you don’t have enough available balance to cover a refund, we’ll q...
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What happens to a subscription mandate after a reversal?
It's possible for a consumer to reverse a payment. When this happens, we revoke the mandate. Below you'll find an overview of the man...
Payment requests
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How do I create a payment link?
Payment links create a shareable link or QR code that you can use to request payment for your product or services. Once opened, your ...