How do I top up my balance for a refund?

The funds for refunds are deducted from your available balance. If you don’t have enough available balance to cover a refund, we’ll queue the refund until you make a top-up or receive a payment that increases your balance.


What you need to know in advance

It may take a few days to top up your balance depending on the payment method you choose:

  • iDEAL, Bancontact or Sofort: Added to your balance immediately.
  • Bank transfers: Up to 2 business days after the transfer before the amount appears in your balance.
  • Credit card: Up to 5 business days before the amount is added to your balance. 

Topping up your balance

  1. In your Mollie dashboard, make sure you have issued the refund.
  2. Go to either:
    • Home,
    • Balance or
    • Transactions > Refunds.
  3. You will see a notification in yellow at the top of your screen specifying the insufficient balance amount on your account. Click on top up. 
  4. Select a payment method and pay the top-up amount. This amount can be changed upwards and includes:
    • Refund costs
    • Top-up costs (only for credit card).

After you top up your balance, we’ll automatically process your queued refunds.


Removing a refund from the queue

  1. Go to Transactions > Refunds.
  2. Select the refund and click Cancel.
  3. Choose Confirm.


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