Transactions
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Why are the payment details of my customer hidden in my Mollie Dashboard?
If you didn’t enable 2FA (two-factor authentication), the name and IBAN bank account of your customer are hidden when they pay with i...
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How do I mark an order as shipped?
You can mark an order as shipped in your Mollie Dashboard or the Mollie App. What you need to know in advance Klarna requires you t...
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Which currencies does Mollie support?
When you use Mollie, your customers can pay with a range of different currencies. Exceptions for specific integrations are noted belo...
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What does a transaction status mean?
Transaction statuses display the current status of a payment or refund. You can check the status of a transaction from your Mollie Da...
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What is the minimum and maximum amount per payment method?
For details on the minimum and maximum amounts for each of our payment methods, please go to our detailed product pages. Can't fi...
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How do I find a settlement on my bank statement?
In your Mollie Dashboard, you can choose how often you want to be paid. When your payout is settled, you can view these settlements u...
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Why is a transaction still open?
If a transaction status hasn’t changed, check its Payment details by going to Transactions > Payments and clicking on your transactio...
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What will my customer see on their bank statement?
The payment description on your customer's bank statement depends on the payment method they used for the transaction. For...
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How long does it take to process a payment?
The processing time for a payment depends on what payment method was used. Payments via Klarna or credit and debit cards are usually ...
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How do I find a payment?
You can find your payments in your Mollie Dashboard under Payments. To find a chargeback, go to Payments > Chargebacks. To find ...