Payment methods and transactions

• Understanding and using Acquirer Reference Numbers (ARNs)

  What is an ARN? An Acquirer Reference Number (ARN) is a unique 23-digit identifier assigned to card refunds. This number is generated...

• Best practices for PCI DSS compliance

  Maintaining compliance with PCI DSS 4.0 rules can seem daunting at first. In this article, we will detail some of the most relevant c...

• What does PCI DSS mean for me?

  You can rest assured that your cardholder data is safe with us as Mollie has been audited and certified as a PCI Level 1 Service Prov...

• Introduction to PCI DSS

  What is PCI DSS? PCI DSS (Payment Card Industry - Data Security Standard) is a security standard adopted by major payment card scheme...

• Is Mollie compliant with PCI DSS 4.0?

  Yes, we are a PCI-DSS compliant Level 1 service provider.   This means that we have gone through the strictest PCI compliance process...

• How do I capture or cancel an authorised payment?

  For card payments, you can pre-authorise a card to reserve funds before you capture and process the payment at a later date. You have...

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• Klarna Migration

  A new Klarna checkout experience is here! Klarna is unifying all payment methods in one single payment option. Check out how it looks...

• How do I activate Klarna as a payment method?

  You can add Klarna in your Mollie Dashboard. When the payment method is activated, you can link it to your website with our Orders AP...

• Which plugins and clients support Klarna?

  Simply update your plugin to enjoy Klarna. Klarna is supported by the following plugins.   Plugin Pay later Slice it and Pay...

• What is the status of a Klarna or Billie order?

  You can find the status of Klarna or Billie payments in your Mollie Dashboard. They are different from other transaction statuses.   ...

• How do I capture a Klarna order?

  Once Klarna authorises a purchase, you have 28 days to ship the order to your customer. The order is counted as “captured” when you’v...

• Why did a Klarna payment fail?

  There are several reasons why a transaction may fail when your customer tries to pay with Klarna.   Billing country is not available ...

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• How do I activate Billie as a payment method?

  You can activate Billie in your Mollie Dashboard. You need to use our Orders API or a supported plugin or module to integrate Billie ...

• How do I manage a Billie dispute?

  If a customer is unhappy with the product or service they received, they have 120 days after the order to raise a dispute with Billie...

• Why did my SEPA direct debit payment fail?

  A direct debit transaction can be rejected up to 5 working days after the direct debit date. If a direct debit fails, you can request...

• How do I activate SEPA Direct Debit as a payment method?

  With SEPA Direct Debit you will be paid via an automatic transaction. This means that your customer doesn’t have to pay you manually....

• Can I raise the spending limit for SEPA Direct Debit?

  With Mollie, your customer has a default spending limit of €1.000,- for SEPA Bank Transfer and SEPA Direct Debit. You can raise this ...

• What is Mollie’s Creditor Identifier?

  Mollie’s Creditor Identifier is: NL08ZZZ502057730000   What is a Creditor Identifier? A Creditor Identifier or Creditor ID is a uniqu...

• How do I use Recurring Payments via Mollie?

  With Recurring, you can periodically direct debit your customers, for instance for a subscription or a payment in installments. SEPA ...

• What is an Unauthorised Direct Debit Report?

  Your customer can reverse a direct debit payment within 8 weeks. Your customer also has the right to file an Unauthorised Direct Debi...

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• How do I enable vouchers on the terminal?

  In order to enable vouchers on your terminal, please use the following steps.  Navigate to the Vouchers Section: Go to your Admin D...

• Accepted cards for in-person payments

  Our payment terminals accept the following cards for in-person transactions: Visa (including Visa Electron) Mastercard (including Ma...

• How do I change the name of my terminal?

  In order to change the name of the terminal, please log in to your Mollie account. Navigate to Organisation Settings located at the t...

• How do I enable tipping on the terminal?

  Log in to your Mollie Dashboard environment. To access the Point of Sale, click on "More" located at the top of the dashboard. Choos...

• I have an issue with my terminal. What can I do?

  If your terminal device isn’t working as expected, you can try the troubleshooting steps mentioned here to fix the issue. Adding or ...

• How do I order a terminal?

  With our point-of-sale solutions, you can receive in-person payments while managing all transactions in your Mollie Dashboard. To sta...

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• I received the wrong amount for a bank transfer. Why is that?

  This usually happens when the sender of the bank transfer uses a different currency from the recipient. The bank will charge addition...

• How do I activate in3?

  With in3, customers can pay in 3 interest-free instalments over 60 days. They can also use iDEAL to buy now and pay later. Currently,...

• What is the difference between in3 and Klarna: Pay in 3?

  in3 and Klarna: Pay in 3 are similar payment methods where customers pay for an order in 3 instalments. However, there are some key d...

• My customer opened a dispute with in3. What do I do?

  If your customer is unhappy with an order, you are encouraged to first discuss the issue directly with your customer. You have the op...

• How do I cancel, change, or refund an order?

  You can cancel, refund, or change the quantity of items in an order before it’s shipped. You can manage orders in your Mollie Dashboa...

• What does my order status mean?

  In your Mollie Dashboard, you can find details about your orders on the Orders page. There are several possible statuses for an order...

• What are the statuses of BNPL orders?

  You can find the status of BNPL payments in your Mollie Dashboard. They are different from other transaction statuses. What you need ...

• SOFORT Deprecation - 30 September 2024

  Background  In 2014, Klarna acquired SOFORT, a popular bank transfer method, used in Austria, Belgium, Germany, the Netherlands, and ...

• Giropay Depreciation FAQ

  Paydirekt, the owner of Giropay, has decided to deprecate Giropay. On Monday, 24 June 2024, Mollie was informed that Giropay would ce...

• iDEAL 2.0

  iDEAL will be replaced by iDEAL 2.0 and all businesses that accept iDEAL payments need to migrate to iDEAL 2.0 by 1 March 2025.  Depe...

• How do I activate vouchers as a payment method?

  Customers in Belgium and France can use meal, eco, or gift vouchers to pay for their purchases. You must have a contract with the vou...

• Which plugins and packages support EPS?

  Mollie offers a wide variety of plugins and packages to make implementing our services into your webshop easier. Below you’ll find a ...

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• Why are the payment details of my customer hidden in my Mollie Dashboard?

  If you didn’t enable 2FA (two-factor authentication), the name and IBAN bank account of your customer are hidden when they pay with i...

• How do I mark an order as shipped?

  You can mark an order as shipped in your Mollie Dashboard or the Mollie App.   What you need to know in advance Klarna requires you t...

• Which currencies does Mollie support?

  When you use Mollie, your customers can pay with a range of different currencies. Exceptions for specific integrations are noted belo...

• What does a transaction status mean?

  Transaction statuses display the current status of a payment or refund. You can check the status of a transaction from your Mollie Da...

• What is the minimum and maximum amount per payment method?

  For details on the minimum and maximum amounts for each of our payment methods, please go to our detailed product pages.     Can't fi...

• How do I find a settlement on my bank statement?

  In your Mollie Dashboard, you can choose how often you want to be paid. When your payout is settled, you can view these settlements u...

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• How can I check if a refund has been received by the shopper?

  Check the refund status You can access the list of your refunds or search for specific refunds by following those steps: Log in to y...

• How do I refund a payment?

  You can refund up to 100 payments at once in your Mollie Dashboard or the Mollie mobile app. Refunds are possible for all payment met...

• How do I top up my balance for a refund?

  The funds for refunds are deducted from your available balance. If you don’t have enough available balance to cover a refund, we’ll q...

• What happens to a subscription mandate after a reversal?

  It's possible for a consumer to reverse a payment. When this happens, we revoke the mandate. Below you'll find an overview of the man...

• How can I cancel a SEPA Direct Debit payment?

  You can cancel a SEPA Direct Debit payment in your Mollie Dashboard. It’s only possible to cancel a SEPA Direct Debit payment if it h...

• How can I refund a gift card payment?

  Payments can be refunded via our platform through either an API request or via your Dashboard. Even though you're not being paid by M...

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• How do I create a payment link?

  Payment links create a shareable link or QR code that you can use to request payment for your product or services. Once opened, your ...

• How do I enable Mollie payment links in SnelStart?

  With SnelStart you have the option to add Mollie payment links to your invoices. Your customers can click on the provided link and pa...