Payment methods and transactions

• Understanding and using Acquirer Reference Numbers (ARNs)

  What is an ARN? An Acquirer Reference Number (ARN) is a unique 23-digit identifier assigned to card refunds. This number is generated...

• Best practices for PCI DSS compliance

  Maintaining compliance with PCI DSS 4.0 rules can seem daunting at first. In this article, we will detail some of the most relevant c...

• What does PCI DSS mean for me?

  You can rest assured that your cardholder data is safe with us as Mollie has been audited and certified as a PCI Level 1 Service Prov...

• Introduction to PCI DSS

  What is PCI DSS? PCI DSS (Payment Card Industry - Data Security Standard) is a security standard adopted by major payment card scheme...

• Is Mollie compliant with PCI DSS 4.0?

  Yes, we are a PCI-DSS compliant Level 1 service provider.   This means that we have gone through the strictest PCI compliance process...

• How do I capture or cancel an authorised payment?

  For card payments, you can pre-authorise a card to reserve funds before you capture and process the payment at a later date. You have...

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• How do I activate Klarna as a payment method?

  You can add Klarna in your Mollie Dashboard. When the payment method is activated, you can link it to your website with our Orders AP...

• How to update your company details in the Klarna Merchant Portal

  Keeping your brand identity up-to-date across all your sales channels is essential for maintaining customer trust. You can easily man...

• How do I manage Klarna disputes?

  When a customer is dissatisfied with their order, they can contact Klarna to open a dispute. Any active disputes can be found in the ...

• Which plugins and clients support Klarna?

  Simply update your plugin to enjoy Klarna. Klarna is supported by the following plugins.   Plugin Pay later Slice it and Pay...

• Klarna Migration

  A new Klarna checkout experience is here! Klarna is unifying all payment methods in one single payment option. Check out how it looks...

• What is the status of a Klarna or Billie order?

  You can find the status of Klarna or Billie payments in your Mollie Dashboard. They are different from other transaction statuses.   ...

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• How do I activate Billie as a payment method?

  You can activate Billie in your Mollie Dashboard. You need to use our Orders API or a supported plugin or module to integrate Billie ...

• How do I manage a Billie dispute?

  If a customer is unhappy with the product or service they received, they have 120 days after the order to raise a dispute with Billie...

• Why did my SEPA direct debit payment fail?

  A direct debit transaction can be rejected up to 5 working days after the direct debit date. If a direct debit fails, you can request...

• How do I activate SEPA Direct Debit as a payment method?

  With SEPA Direct Debit you will be paid via an automatic transaction. This means that your customer doesn’t have to pay you manually....

• Can I raise the spending limit for SEPA Direct Debit?

  With Mollie, your customer has a default spending limit of €1.000,- for SEPA Bank Transfer and SEPA Direct Debit. You can raise this ...

• What is Mollie’s Creditor Identifier?

  Mollie’s Creditor Identifier is: NL08ZZZ502057730000   What is a Creditor Identifier? A Creditor Identifier or Creditor ID is a uniqu...

• How do I use Recurring Payments via Mollie?

  With Recurring, you can periodically direct debit your customers, for instance for a subscription or a payment in installments. SEPA ...

• What is an Unauthorised Direct Debit Report?

  Your customer can reverse a direct debit payment within 8 weeks. Your customer also has the right to file an Unauthorised Direct Debi...

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• I received the wrong amount for a bank transfer. Why is that?

  This usually happens when the sender of the bank transfer uses a different currency from the recipient. The bank will charge addition...

• How do I activate in3?

  With in3, customers can pay in 3 interest-free instalments over 60 days. They can also use iDEAL to buy now and pay later. Currently,...

• What is the difference between in3 and Klarna: Pay in 3?

  in3 and Klarna: Pay in 3 are similar payment methods where customers pay for an order in 3 instalments. However, there are some key d...

• My customer opened a dispute with in3. What do I do?

  If your customer is unhappy with an order, you are encouraged to first discuss the issue directly with your customer. You have the op...

• How do I cancel, change, or refund an order?

  You can cancel, refund, or change the quantity of items in an order before it’s shipped. You can manage orders in your Mollie Dashboa...

• What does my order status mean?

  In your Mollie Dashboard, you can find details about your orders on the Orders page. There are several possible statuses for an order...

• Why is iDeal/in3 disabled?

  The payment methods iDeal and/or In3 are disabled if you have linked a personal bank account to your Mollie account. To use these pay...

• Promoting Buy Now, Pay Later (BNPL) payment methods on your website

  Positioning Buy Now, Pay Later (BNPL) messaging in strategic locations on your website can significantly increase both conversion rat...

• What are the statuses of BNPL orders?

  You can find the status of BNPL payments in your Mollie Dashboard. They are different from other transaction statuses. What you need ...

• SOFORT Deprecation - 30 September 2024

  Background  In 2014, Klarna acquired SOFORT, a popular bank transfer method, used in Austria, Belgium, Germany, the Netherlands, and ...

• Giropay Depreciation FAQ

  Paydirekt, the owner of Giropay, has decided to deprecate Giropay. On Monday, 24 June 2024, Mollie was informed that Giropay would ce...

• iDEAL 2.0

  iDEAL will be replaced by iDEAL 2.0 and all businesses that accept iDEAL payments need to migrate to iDEAL 2.0 by 1 March 2025.  Depe...

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• I accidentally transferred Money to Mollie, what should I do?

  If a bank transfer is made to our account on accident, without or with an incorrect reference number (starts with RF), we cannot trac...

• Why are the payment details of my customer hidden in my Mollie Dashboard?

  If you didn’t enable 2FA (two-factor authentication), the name and IBAN bank account of your customer are hidden when they pay with i...

• How do I mark an order as shipped?

  You can mark an order as shipped in your Mollie Dashboard or the Mollie App.   What you need to know in advance Klarna requires you t...

• Which currencies does Mollie support?

  When you use Mollie, your customers can pay with a range of different currencies. Exceptions for specific integrations are noted belo...

• What does a transaction status mean?

  Transaction statuses display the current status of a payment or refund. You can check the status of a transaction from your Mollie Da...

• What is the minimum and maximum amount per payment method?

  For details on the minimum and maximum amounts for each of our payment methods, please go to our detailed product pages.     Can't fi...

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• I have a question or complaint about my order

  We only arrange the payment between you and a webshop. Unfortunately, we can’t help you with any questions about your order or its de...

• I have not received my refund

  Please note that the webshop where you placed your order is responsible for processing refunds. Therefore, if you wish to return an i...

• How can I check if a refund has been received by the shopper?

  Check the refund status You can access the list of your refunds or search for specific refunds by following those steps: Log in to y...

• How do I refund a payment?

  You can refund up to 100 payments at once in your Mollie Dashboard or the Mollie mobile app. Refunds are possible for all payment met...

• How do I top up my balance for a refund?

  The funds for refunds are deducted from your available balance. If you don’t have enough available balance to cover a refund, we’ll q...

• What happens to a subscription mandate after a reversal?

  It's possible for a consumer to reverse a payment. When this happens, we revoke the mandate. Below you'll find an overview of the man...

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• How do I create a payment link?

  Payment links create a shareable link or QR code that you can use to request payment for your product or services. Once opened, your ...

• How do I enable Mollie payment links in SnelStart?

  With SnelStart you have the option to add Mollie payment links to your invoices. Your customers can click on the provided link and pa...