Bank transfer
Credit and debit cards
- What is an Acquirer Reference Number (ARN) and where can I find it?
- What is 3D Secure?
- How do I activate credit and debit card payments?
- Can I change the spending limit for credit cards?
- What are chargebacks?
- What are the risks of payments via credit and debit cards?
Klarna
- How do I install Klarna via Mollie?
- How do I activate Klarna’s Merchant Portal?
- Which plugins and clients support Klarna?
- What do the Klarna order statuses mean?
- How do I mark a Klarna order as shipped?
- How do I refund a Klarna order?
SEPA Direct Debit
- What is SEPA?
- How does SEPA Direct Debit work?
- Can I raise the limit for SEPA?
- Which countries and territories belong to the SEPA area?
- Why do I pay costs for a failed SEPA Direct Debit transaction or chargeback?
- What is Mollie’s Creditor Identifier?
Point of Sale
Payment methods
Transactions
- Why did my SEPA direct debit payment fail?
- What does a transaction status mean?
- What is the minimum and maximum amount per payment method?
- How do I find a settlement on my bank statement?
- What are PSD2 and Strong Customer Authentication?
- What will my customer see on their bank statement?
Refunds
- How do I refund a payment?
- I don’t have enough funds in my account for a refund. What do I do?
- Can I refund multiple transactions at once?
- What happens to a subscription mandate after a reversal?
- How can I cancel a SEPA Direct Debit payment?
- How can I refund a gift card payment?
Costs & fees payment methods
- Pricing changes for some of our fees
- After Brexit, what has changed for UK merchants accepting payments from EEA-issued cards?
- Is there a special rate for PBO registered foundations?
- What are one-click payments?
- What are the costs for a PayPal transaction?
- Are the transaction costs inclusive or exclusive of VAT?
Recurring payments
iDEAL
Bancontact
PayPal
SOFORT Banking
in3
Przelewy24
Gift card
EPS
Vouchers
- How do I activate meal, eco and gift vouchers as a payment method?
- What are meal/eco/gift vouchers and how do they work?
- How does the consumer pay with meal/ eco/ gift vouchers?
- What are the costs for merchants to allow meal-, eco- and gift vouchers for online purchases?
- What can consumers buy online with meal-, eco- and gift vouchers?
- Can I refund a voucher payment?