Payment methods and transactions

Credit and debit cards

How do I capture or cancel an authorised payment?
For card payments, you can pre-authorise a card to reserve funds before you capture and process the payment at a later date. You have...
What is an Acquirer Reference Number (ARN) and where can I find it?
The Acquirer Reference Number (ARN) is a unique number used to trace a transaction from the acquirer's bank to the cardholder’s bank....
How do I activate credit and debit card payments?
You can make an activation request for credit and debit cards payments in your Mollie Dashboard. We’ll then check your website and ma...
Can I change the spending limit for credit cards?
Every payment method has its own minimum and maximum transaction amount that is decided by banks. As Mollie is based in the EU, the m...
What are chargebacks?
When a cardholder pays with a credit or debit card, they have the option to reverse the transaction within 180 days of the purchase o...
What are the risks of accepting credit card payments?
Credit and debit cards are used globally, but accepting them as a payment method involves certain risks. It is not guaranteed that yo...

How do I activate Klarna as a payment method?
You can add Klarna payment methods in your Mollie Dashboard. When the payment method is activated, you can link it to your website wi...
Which plugins and clients support Klarna?
Klarna is supported by the following plugins. Simply update your plugin to enjoy Klarna: Pay later Klarna: Slice it, Klarna: Pay in 3...
What is the status of a Klarna order?
You can find the status of Klarna payments in your Mollie Dashboard. They are different from other transaction statuses. What you n...
How do I capture a Klarna order?
Once Klarna authorises a purchase, you have 28 days to ship the order to your customer. The order is counted as “captured” when you’v...
Why has my customer's Klarna payment failed?
There are several reasons why a transaction may fail when your customer tries to pay with Klarna. Billing country is not available ...
What should I do when a Klarna customer dispute arises?
When a customer is dissatisfied with their order, they can contact Klarna to open a dispute. Any active disputes can be found in the ...

Why did my SEPA direct debit payment fail?
A direct debit transaction can be rejected up to 5 working days after the direct debit date. If a direct debit fails, you can request...
How do I activate SEPA Direct Debit as a payment method?
With SEPA Direct Debit you will be paid via an automatic transaction. This means that your customer doesn’t have to pay you manually....
How do I use Recurring Payments via Mollie?
With Recurring, you can periodically direct debit your customers, for instance for a subscription or a payment in installments. SEPA ...
What is an Unauthorised Direct Debit Report?
Your customer can reverse a direct debit payment within 8 weeks. Your customer also has the right to file an Unauthorised Direct Debi...
What do I need to know about reversals of SEPA Direct Debit transactions?
When your customer pays with SEPA Direct Debit, they have up to 8 weeks from the purchase date to request a chargeback and reverse th...

How do I activate in3 via Mollie?
With in3, customers can pay in 3 interest-free instalments over 60 days. They can also use iDEAL to buy now and pay later. Activati...
What is the difference between in3 and Klarna: Pay in 3?
in3 and Klarna: Pay in 3 are similar payment methods where customers pay for an order in 3 instalments. However, there are some key d...
My customer opened a dispute with in3. What do I do?
If your customer is unhappy with an order, you are encouraged to first discuss the issue directly with your customer. You have the op...

Is it possible to adjust an order after it has been made?
You can cancel, refund, or change the quantity of items in an order before it’s shipped. You can manage orders in your Mollie Dashboa...
What does my order status mean?
In your Mollie Dashboard, you can find details about your orders on the Orders page. There are several possible statuses for an order...

How do I activate vouchers as a payment method?
Customers in Belgium and France can use meal, eco, or gift vouchers to pay for their purchases. You must have a contract with the vou...
How do I activate gift cards as a payment method?
Once you have a connection with a gift card distributor, you can activate and accept gift card payments with your Mollie account. W...
How do I activate Apple Pay?
To use Apple Pay with Mollie, you first need to activate credit cards as a payment method. Activating Apple Pay Log in to your Mol...
How do I activate PayPal as a payment method?
Your customers can use PayPal to pay with a credit card, bank account or PayPal balance. You can activate PayPal in your Mollie Dashb...
What are PSD2 and Strong Customer Authentication?
PSD2 (the Second Payments Service Directive) makes payments easier and safer in the European Economic Area (EEA) and the United Kingd...
What are the conditions for the use of Recurring?
Mollie created the Recurring API to allow consumers to make repeated (periodical) payments. Payments to a gym or for a phone subscrip...

How do I mark an order as shipped?
You can mark an order as shipped in your Mollie Dashboard or the Mollie App. What you need to know in advance Klarna requires you t...
Which currencies does Mollie support?
When you use Mollie, your customers can pay with a range of different currencies. Exceptions for specific integrations are noted belo...
What does a transaction status mean?
Transaction statuses display the current status of a payment or refund. You can check the status of a transaction from your Mollie Da...
What is the minimum and maximum amount per payment method?
Every payment method has its own minimum and maximum transaction amount that is decided by the banks. A payment using a credit card o...
How do I find a settlement on my bank statement?
In your Mollie Dashboard, you can choose how often you want to be paid. When your payout is settled, you can view these settlements u...
Why is a transaction still open?
If a transaction status hasn’t changed, check its Payment details by going to Transactions > Payments and clicking on your transactio...

How do I refund a payment?
You can refund up to 100 payments at once in your Mollie Dashboard or the Mollie mobile app. Refunds are possible for all payment met...
How do I top up my balance for a refund?
The funds for refunds are deducted from your available balance. If you don’t have enough available balance to cover a refund, we’ll q...
Can I refund a voucher payment?
No, refunds are not supported by voucher issuers. When a customer pays with a voucher, the amount is immediately captured and cannot ...

How do I create a payment request?
Payment requests create a shareable link or QR code that you can use to request payment for your product or services. Once opened, yo...