Why did my SEPA direct debit payment fail?

Reason code

Meaning

AC01

The IBAN is incorrect or unknown. Your customer may have entered their IBAN incorrectly. You should ask your customer to confirm if the IBAN is correct.

AC04

The account holder has closed the account. You should ask your customer for the bank account details of a different account.

AC06

Direct debit is not allowed on this bank account. You will not be able to receive direct debit transactions from this account. You should ask your customer for the bank account details of a different account.

AG02

Transaction information is incorrect. For example, you may have indicated that the transaction is a first payment (FRST) instead of a recurring payment (RCUR). Another possibility is that you didn’t use a unique mandate reference. You should resubmit the transaction with correct information. 

AM04

There’s insufficient funds in the customer's bank account. This can sometimes be indicated with reason code MS03. You can try the direct debit again or contact your customer.

MD01

The mandate is invalid. There are several reasons why a mandate could be invalid:

• The transaction was recurring (RCUR), but there was never a first transaction (FRST).
• The mandate expired after 36 months.
• There’s no mandate.

You can resubmit the direct debit as a first transaction or contact your customer to create a new mandate. 

MD06

The direct debit has been reversed. This a chargeback and is possible within 8 weeks of the direct debit date. If you don't know why the payment was reversed, contact your customer about it.

MD07

Your customer has passed away. You should cancel any future direct debit transactions. This can sometimes be indicated with reason code MS03.

MS02

Your customer declined the direct debit transaction before it was processed. If you do not know why they declined the transaction, contact your customer. Make sure they know about the amount and reason for the direct debit to prevent this from happening again in the future.

MS03

MS03 can be used for multiple reasons that already have another reason code, such as insufficient funds (AM04). We recommend that you contact your customer to understand what happened to the transaction. 

SL01 

The bank refused the direct debit. Your customer's bank may refuse a transaction when the customer's daily limit has been reached or if direct debits from the account have been blocked.