How do I top up my balance for a refund?

The funds for refunds are deducted from your available balance. If you don’t have enough available balance to cover a refund, we’ll queue the refund until you make a top up or receive a payment that increases your balance.


What you need to know in advance

It may take a few days to top up your balance depending on the payment method you choose:

  • iDEAL or Bancontact: Added to your balance immediately.
  • Bank transfers: Up to 3 business days before the amount appears in your balance.
  • Credit card: Up to 5 business days before the amount is added to your balance.

You cannot use PayPal or Klarna to top up your balance.


Topping up your balance

  1. In your Mollie dashboard, make sure you have issued the refund.
  2. Go to Transactions > Refunds.
  3. You will see a notification in yellow at the top of your screen specifying the amount of negative balance on your account. Click on top up. 
  4. Select a payment method and pay the top up amount. This amount can be changed upwards and includes:
  • Refund costs
  • Top up costs (only for credit card)

After you top up your balance, we’ll automatically process your queued refunds.


Removing a refund from the queue

  1. Go to Transactions > Refunds.
  2. Select the refund and click Cancel.
  3. Choose Confirm.


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