You can find the status of Klarna payments in your Mollie Dashboard. They are different from other transaction statuses.
What you need to know in advance
- It is not possible to change the status of an order when it is marked as Failed, Cancelled or Expired. You can ask your customer to make a new order instead.
| Status | Explanation |
| Pending | The payment is not yet approved by Klarna. Do not ship products for this order yet. It may be a few days before this status changes. |
|
Authorised |
The consumer has confirmed the order. Klarna’s credit check on the consumer was successful and the order has been approved. The products can now be shipped. You should do this within the shipping window. |
|
Failed |
Klarna’s credit check on the customer failed and they rejected the order. Do not ship products for this order. This status is final and cannot be changed. |
|
Paid |
You have shipped the order lines and marked them as shipped in the Mollie Dashboard. You will receive the payment amount from Mollie in 5 business days after this status and receive the new status Completed. |
|
Shipping |
You have shipped part of the order and marked these products as shipped in the Mollie Dashboard. When you have shipped the entire order, the status will change to Paid. |
|
Completed |
Klarna has paid out the final amount and this is added to the balance in your Mollie account. This status is final. |
|
Cancelled |
You have cancelled this order and will not ship it. You can cancel orders that haven’t been marked as shipped yet. Only you can cancel orders, your customer cannot do this. This status is final and cannot be changed. |
|
Expired |
There are two possibilities for this status:
|