Cards
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Understanding and using Acquirer Reference Numbers (ARN)
What is an ARN? An Acquirer Reference Number (ARN) is a unique 23-digit identifier assigned to card refunds. This number is generated...
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Best practices for PCI DSS compliance
Maintaining compliance with PCI DSS 4.0 rules can seem daunting at first. In this article, we will detail some of the most relevant c...
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What does PCI DSS mean for me?
You can rest assured that your cardholder data is safe with us as Mollie has been audited and certified as a PCI Level 1 Service Prov...
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Introduction to PCI DSS
What is PCI DSS? PCI DSS (Payment Card Industry - Data Security Standard) is a security standard adopted by major payment card scheme...
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Is Mollie compliant with PCI DSS 4.0?
Yes, we are a PCI-DSS compliant Level 1 service provider. This means that we have gone through the strictest PCI compliance process...
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How do I capture or cancel an authorised payment?
For card payments, you can pre-authorise a card to reserve funds before you capture and process the payment at a later date. You have...
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What is an Acquirer Reference Number (ARN) and where can I find it?
The Acquirer Reference Number (ARN) is a unique number used to trace a transaction from the acquirer's bank to the cardholder’s bank....
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How do I activate card payments?
You can make an activation request for credit and debit cards payments in your Mollie Dashboard. We’ll then check your website and ma...
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Can I change the spending limit for cards?
Every payment method has its own minimum and maximum transaction amount that is decided by banks. As Mollie is based in the EU, the m...
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What are chargebacks?
When a customer pays with a card (credit, debit or wallets like Apple Pay / Google Pay), they have the option to reverse the transact...
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What are the risks of accepting card payments?
Credit and debit cards are used globally, but accepting them as a payment method involves certain risks. It is not guaranteed that yo...
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How do I prevent chargebacks?
A card payment (including wallets like Apple Pay and Google Pay) is not a guaranteed transaction. A cardholder can carry out a charge...
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How do I resolve a card chargeback?
If you receive a notification that a chargeback was made, this means that the transaction was reversed by the cardholder. We’ve liste...
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What are the costs for card transactions?
The rate for a card transaction will depend on the type of card being used and the transaction region. Here is a summary of how we ch...