Settings

How do I contact support?

Are you a Mollie customer and have a Mollie account? Sign in to your Mollie Dashboard or App and we’ll be able to help out a bit quic...

How do I file a complaint?

At Mollie, we value our customers' happiness and we want you to have the best experience as you engage with Mollie's products and ser...

Transfer organization ownership

Within Mollie, the user who creates an organization is automatically assigned the role of primary organization owner. This role has f...

How do I enable push notifications on the Mollie App?

With the Mollie mobile app, you can receive push notifications about activity on your Mollie account. You can choose to receive notif...

How can I recognise phishing attempts?

Email is one of the most common forms of communication today. But while email is convenient, it also poses certain risks. Phishing an...

How do I switch between organisations?

You can add multiple companies to your Mollie account. When you want to switch between them, you can use the organisation switcher in...

How do I enable dark mode?

You can choose from the following modes to change the appearance of your Mollie Dashboard or Mollie app: Light mode Dark mode Automa...

How do I enable two-factor authentication (2fa)?

Two-factor authentication is an extra layer of security when you log in to your Mollie account. You can choose to use the Mollie mobi...

What permissions do I grant with OAuth?

When you’re connecting your Mollie account to a platform, you’ll be asked to use OAuth to grant permissions for the platform to acces...

Can I check if there’s an outage?

You can check Mollie status page for the most recent information about uptime and any disruptions to our services or specific payment...

How do I close my account?

When you close your account, all data related to your organisations will be permanently deleted. This includes invoices and reports, ...

How do I change my notifications settings?

We send you notifications and updates about your account through three channels:  Notification centre Email Push notifications from t...

How do I deactivate a payment method?

If you decide not to offer a certain payment method in your webshop, you can always deactivate it in your Mollie Dashboard. In your...

How can I add, manage or remove users on my account?

You can add, manage, or remove users from your account with Mollie Teams. Each user must be assigned a specific role with pre-determi...

What should I do when I can’t log in?

You should be able to use your email address and password to log in to your Mollie Dashboard or Mollie mobile app. If you forgot your...

Where can I find my Mollie ID?

Your Mollie ID is your account number, or customer number. This is also known as the Mollie partner ID. There are three options to fi...

Can I add another company to my account?

Yes, you can add multiple companies to your Mollie account. This process is different depending on how you registered your business: ...