How do I file a complaint?

If you have a complaint about a webshop that uses our payment services, please inform our team by reporting the payment

If you use Mollie and have a complaint or concern about our services, you can share your experience by emailing us at

In your email, please include the following information: 

  • Your name.
  • Your address.
  • A description of your complaint.


What happens with my complaint?

We’ll notify you that we’ve received your submission, and respond as soon as possible. This process usually takes 3 business days, but may take up to 15 depending on the complexity of the case.


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