If you have a complaint about a webshop that uses our payment services, please inform our team by reporting the payment.
If you use Mollie and have a complaint or concern about our services, you can share your experience by emailing us at email@example.com.
In your email, please include the following information:
- Your name.
- Your address.
- A description of your complaint.
What happens with my complaint?
We’ll notify you that we’ve received your submission, and respond as soon as possible. This process usually takes 3 business days, but may take up to 15 depending on the complexity of the case.