You should be able to use your email address and password to log in to your Mollie Dashboard or Mollie mobile app. If you forgot your password, you can reset it.
What you need to know in advance
If you haven’t logged in to your Mollie Dashboard for a prolonged time, your password may have expired. Check your email or follow the steps below to set a new password.
Resetting password
- On the login screen, click on Forgot your password?.
- Enter your email address and click on Reset password.
- You should receive an email inviting you to reset your password.
- You should check your spam folder if you don’t see this email in your inbox.
If you forgot your email address or no longer have access to it, contact us. We’ll ask you to provide documents to verify your identity before we can make changes to your account.
I lost my authorised device.
You need to use an authorised device to log in with multi-factor authentication (MFA). If you’ve lost your device, you can use your backup codes to log in (Note this option is not available for users that have a Mollie Business Account).
If you have a Mollie Business account and have lost the device you use for multi-factor authentication (MFA), you can regain access by authorising a new device. Follow these steps to re-secure your account:
Authorise your new device
- On your new phone, install the latest version of the Mollie app.
- Open the app and proceed to log in with your email and password.
- The app will guide you through several steps to verify your identity.
- Once you complete this process, your new device will be successfully linked to your account and will become your new authorised device for logging in.
Remove your old device for security
After regaining access, it is crucial to remove the old, lost device from your account to prevent any potential unauthorised access.
- Log in to your Mollie dashboard from a web browser.
- Navigate to the Security page (note: this option is not available in the Mollie app).
- Find the list of authorised devices and select the old or lost device you wish to remove.
- We also strongly recommend you review the list and remove any other suspicious devices you do not recognise.
I can’t log in to the mobile app.
For security reasons, you cannot use an unofficial version of the Mollie mobile app. The app also won’t run on a jailbroken or tampered device.
If you’re having trouble logging in to the mobile app, you can try the following steps:
- Download the app from an approved app store such as the Google Play Store or App Store.
- Use the app on a mobile device that hasn’t been jailbroken or tampered with.
- Disable Developer mode on your iPhone/iPad or Android device.
- Update the app to the latest version.