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How can I add, manage or remove users on my account?

You can add, manage, or remove users from your account with Mollie Teams. Each user must be assigned a specific role with pre-determined permissions. These team members will be able to access and edit different areas of the account, including the Mollie App. 

 

What you need to know in advance

  • By default, only account owners can manage users. However, owners can choose to grant team management rights to specific Admin users. For more information, read our Mollie Teams policy.
  • Account owners and Admins with team management rights must have two-factor authentication enabled to add users or change access on the account.
  • Verify your email address first. Be sure to click the verification link sent to you by email during the registration process. 

 

Add a team member

 

You can invite new team members with their email address.

  1. In your Mollie Dashboard, click on your organisation name in the top left corner.
  2. Go to Organisation settings > Team.
  3. Click on Add member.
  4. Enter the email address of the user you want to add.
  5. Select a role for the user.
    • [Optional] Tick the box on the bottom of the page to allow team management rights. This is only possible if the user is given an Admin role.
  6. Click on Invite.

We’ll send an email to your new user with a link to create an account or to log in. The link is valid for 48 hours. If they didn’t open it in time, you can resend the invite from your Team overview.

 

Change access rights

 

When you add a new team member, you can choose what information and actions they can access. Currently, it’s only possible to assign a role with preselected permissions for a member. 

  1. In your Mollie Dashboard, click on your organisation name in the top left corner.
  2. Go to Organisation settings > Team.
  3. Find the user and click on ... > Edit.
    • [Optional] Tick the box on the bottom of the page to allow team management rights. This is only possible if the user is given an Admin role.
  4. Click on Confirm.

The following roles and permissions are available:

Capability Admin Finance Developer Support Viewer
Payments 
View
All Payments data 		 ✔ ✔ ✔ ✔ ✔
Initiate
Payments & Refunds		 ✔ ✔ ✔ ✔ -
Manage
Orders & Subscriptions		 ✔ ✔ ✔ - -
View Statistics ✔ ✔ - - -
Manage Customers ✔ ✔ ✔ - -
Manage POS Terminals ✔ - ✔ - -
Manage Developed Apps ✔ - ✔ - -
Manage API keys ✔ - - - -
Manage A & R ✔ - - ✔ -
Financial 
View Balance Reports / Invoices / Settlements ✔ ✔ - - -
Manage Balances ✔ ✔ - - -
Manage Bank accounts ✔ ✔ - - -
Organisation 
Manage Notifications ✔ ✔ ✔ ✔ ✔
View Team members ✔ ✔ ✔ ✔ ✔
Manage Team members ✔* - - - -
Manage Profiles ✔ - ✔ - -
Manage Organisation  ✔ - - - -
 
 
*If the account owner grants team management rights, the Admin user can also view and manage team members. Admin users will not be able to invite or manage other Admin users or account owners.

 

Remove a user

 

Please note that once you delete a user, you can't undo it.

  1. In your Mollie Dashboard, click on your organisation name in the top left corner.
  2. Go to Organisation settings > Team.
  3. Find the user and click on ... > Remove.
  4. Click on Remove.

 

 

 

 

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