Account

Settings

How do I contact support?
Are you a Mollie customer and have a Mollie account? Sign in to your Mollie Dashboard or App and we’ll be able to help out a bit quic...
How do I file a complaint?
At Mollie, we value our customers' happiness and we want you to have the best experience as you engage with Mollie's products and ser...
How do I enable push notifications on the Mollie App?
With the Mollie mobile app, you can receive push notifications about activity on your Mollie account. You can choose to receive notif...
How can I recognise phishing attempts?
Email is one of the most common forms of communication today. But while email is convenient, it also poses certain risks. Phishing an...
How do I switch between organisations?
You can add multiple companies to your Mollie account. When you want to switch between them, you can use the organisation switcher in...
How do I enable dark mode?
You can choose from the following modes to change the appearance of your Mollie Dashboard or Mollie app: Light mode Dark mode Automa...

Why is Mollie asking for more documents?
We sometimes request additional documents about previous transactions and funding to better understand your organisation and business...
Why is Mollie asking for my financial information?
Mollie is a financial service provider, so we operate in line with relevant regulations and guidelines. Where necessary, we assess th...
Why has my account been disabled?
In certain instances, we may need to temporarily disable access to payouts or payment services. We’ll email you if this is necessary....
How do I change my email address?
You can change your email address in your Mollie Dashboard. You need to activate two-factor authentication (2fa) to change your login...
What are Articles of Association or statutes?
Articles of association or statutes are documents that are drafted by a notary when a company is established. These articles contain ...
What additional proof of ownership documents does Mollie accept?
During the verification process in your Mollie dashboard, we ask you for documentation that shows the structure of share ownership an...