When you close your account, all data related to your organisations will be permanently deleted. This includes invoices and reports, which cannot be recovered after closure. We recommend exporting any important documents before proceeding.
What you need to know in advance
If you’ve created another organization within your Mollie account, there’s no need to close your entire account to remove it. To remove an organization without deleting your full account, please submit a request through the request form.
Closing your Mollie account
- In your Mollie Dashboard, click on the icon in the top right corner.
- Click on your username.
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Click Close account.
- Under Reason, explain why you want to close your account.
- Under Current password, enter your password.
- Click Close.
You’ll receive an email within 3 working days to confirm that we’ve closed your account.
What will happen to my remaining balance?
Once your account setup is complete, we’ll process a final payout of your remaining balance to your bank account as soon as possible.
If you’ve received payments such as Klarna, credit or debit cards, or SEPA Direct Debit—we may need to withhold those funds temporarily until the applicable liability periods have ended.
Note: To see when your settlements will be paid out, please check the "Balance" section in your Mollie Dashboard before closing your account. The settlement dates are listed there.
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