Account

Settings

How do I contact support?
Are you a Mollie customer and have a Mollie account? Sign in to your Mollie Dashboard or App and we’ll be able to help out a bit quic...
How do I file a complaint?
At Mollie, we value our customers' happiness and we want you to have the best experience as you engage with Mollie's products and ser...
How do I manage my task settings?
You cannot manage your task settings per task. Your ability to manage tasks in Mollie depends on your account role and its permission...
Transfer organization ownership
Within Mollie, the user who creates an organization is automatically assigned the role of primary organization owner. This role has f...
How do I enable push notifications on the Mollie App?
With the Mollie mobile app, you can receive push notifications about activity on your Mollie account. You can choose to receive notif...
How can I recognise phishing attempts?
Email is one of the most common forms of communication today. But while email is convenient, it also poses certain risks. Phishing an...

Why is Mollie asking for more documents?
We sometimes request additional documents about previous transactions and funding to better understand your organisation and business...
Why is Mollie asking for my financial information?
Mollie is a financial service provider, so we operate in line with relevant regulations and guidelines. Where necessary, we assess th...
Why has my account been disabled?
In certain instances, we may need to temporarily disable access to payouts or payment services. We’ll email you if this is necessary....
How do I change my email address?
You can change your email address under the Security settings in your Mollie Dashboard. What you need to know in advance You need t...
What are Articles of Association or statutes?
Articles of association or statutes are documents that are drafted by a notary when a company is established. These articles contain ...
What additional proof of ownership documents does Mollie accept?
During the verification of your Mollie account, we may request additional documents if further information is needed to verify and co...