Update information
-
Why is Mollie asking for more documents?
We sometimes request additional documents about previous transactions and funding to better understand your organisation and business...
-
Why is Mollie asking for my financial information?
Mollie is a financial service provider, so we operate in line with relevant regulations and guidelines. Where necessary, we assess th...
-
Why has my account been disabled?
In certain instances, we may need to temporarily disable access to payouts or payment services. We’ll email you if this is necessary....
-
How do I change my email address?
You can change your email address in your Mollie Dashboard. You need to activate two-factor authentication (2fa) to change your login...
-
What are Articles of Association or statutes?
Articles of association or statutes are documents that are drafted by a notary when a company is established. These articles contain ...
-
What additional proof of ownership documents does Mollie accept?
During the verification process in your Mollie dashboard, we ask you for documentation that shows the structure of share ownership an...
-
Why does Mollie need to know the percentage of ownership per UBO?
As a financial institution, we are legally obligated to identify and verify the UBOs of our merchants. We ask you to provide us with ...
-
How can I change my company details?
You can change some of your company details in your Mollie Dashboard. However, some information is specific to your account and canno...
-
How do I add or change my VAT number?
If your business is subject to VAT, you are obligated to provide us with a valid VAT number. You can add or change your VAT number in...
-
How can I change my bank account?
If you want to receive your payout on a different bank account, you can change your bank account any time in your Mollie Dashboard. I...