These amendments come into effect on 4 September 2025 for new customers and on 4 October 2025 for existing customers.
Below you can find a short summary of the key changes:
Definitions section
Definitions added for Business Day, Clients, Effective Date, Issuing Bank & Marketing Materials.
Definition added relating to the Partnership section: Financial Terms, Mollie Partner Account, Partner, Partner Program & Partner Benefits.
Main terms
Article 2.1: Clarifications included around your login credentials.
Article 3.2: Included an indemnification by you to any (Customer) Issuing Bank for third party claims towards such bank in relation to an iDeal Transaction processed via Mollie. This is a required provision following Mollie becoming an iDeal Acquirer.
Article 3.3: Included the possibility for Merchants to have multiple Balances in different currencies, and to choose a specific currency (that is supported by Mollie) as payout currency. Please note that this feature is not yet live.
Article 3.4: Mollie has introduced functionality to Mollie Connect whereby Mollie relies on the Platform Merchant to provide payout instructions. We clarified that the Platform Merchant represents and warrants that it obtained consent from the Sub-Merchant regarding such instructions, and introduced an indemnity towards Mollie for this.
Article 3.8: Included a shortened version of the main body of the Partner Agreement to the User Agreement, for simplicity. This only applies in case you are a Partner.
Article 5.4.1: Clarification included on when Mollie may set off any amounts you owe to Mollie.
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Article 5.6.1:
Included that the generally used payout settlement scheme is SEPA, and that it generally takes 1-3 Business Days before your funds reach the beneficiary bank account.
Included that Mollie may perform a Settlement Reverse, if settled funds have not actually been received by Mollie from the relevant Acquirer or Intermediary. In such a case, you are obliged to repay Mollie any such amounts.
Article 5.10: Included the right for Mollie to charge an Offboarding Fee, if you engage in fraudulent, abusive, or other conduct that violates this Agreement.
Article 8.5: The Intellectual Property section has been expanded. In addition to clarifying that Mollie retains ownership of all IP, the section now explicitly grants you a limited license to use Mollie’s Payment Services, trademarks, URLs and Marketing Materials for promotional purposes, subject to certain conditions. It also sets out more detailed rules on how Mollie’s trademarks and materials may be used. Finally, the section now more clearly confirms that both parties may use each other’s name and logo in marketing and communications.
Article 8.8: Included explicit termination right for Mollie if due to (changes of) applicable law, it is no longer possible for Mollie to provide the Payment Service(s).
Article 8.9.1: Included that Mollie may change the Agreement with immediate effect, if these changes are necessary due to regulatory requirements or (changes) to applicable law.
For UK-based Merchants specifically:
Article 5.6.1: Included that the generally used payout settlement scheme is CHAPS, and that it generally takes 1-3 Business Days before your funds reach the beneficiary bank account.
Article 8.9: Clarified that Mollie shall comply with the PSRs to the extent that such provisions: (i) are applicable to Mollie; and (ii) may not be excluded or varied by agreement.
Can I opt out of the updated User Agreement?
We periodically update our User Agreement so that we can continue to provide the best possible service to our customers. By continuing to use our services after 4 October 2025, you will be bound to the updated User Agreement. If you do not wish to accept this amendment, you can choose to close your account.
You can always view the current and previous versions of the User Agreement on our website.