Announcements

• What is Mollie Capital?

  Mollie Capital is a business financing solution designed to help eligible businesses access funding to support growth and manage cash...

• What fees do I pay for disputes?

  Beta: The Mollie Dispute Portal is currently in beta phase for a select number of customers. To request access, contact your CSM or M...

• How do dispute notifications work?

  Beta: The Mollie Dispute Portal is currently in beta phase for a select number of customers. To request access, contact your CSM or M...

• How do I defend a Klarna dispute?

  Beta: The Mollie Dispute Portal is currently in beta phase for a select number of customers. To request access, contact your CSM or M...

• How do I respond to a dispute?

  Beta: The Mollie Dispute Portal is currently in beta phase for a select number of customers. To request access, contact your CSM or M...

• Where can I find my disputes in the Mollie dashboard?

  Beta: The Mollie Dispute Portal is currently in beta phase for a select number of customers. To request access, contact your CSM or M...

• What is the Mollie Dispute Portal?

  Beta: The Mollie Dispute Portal is currently in beta phase for a select number of customers. To request access, contact your CSM or M...

See all 7 articles

• What is an Active Non-Financial Entity (NFE)?

  What you need to know in advanceAs part of your Mollie business account application, you need to provide us with the relevant tax inf...

• Where can I find my RSIN or TIN?

  What you need to know in advanceAs part of your Mollie business account application, you need to provide us with the relevant tax inf...

• What additional information does Mollie need to open a Mollie Business Account?

  What you need to know in advanceEveryone who wants to make use of Mollie’s payment services, needs to sign up with Mollie and provide...

• Am I eligible for the Mollie business account and how can I set one up?

  What you need to know in advanceThere are two ways to open a Mollie business account.If you already have a Mollie account, you can st...

• Updating our User Agreement 2026

  These amendments come into effect on 7 September 2026 for new customers and on 7 October 2026 for existing customers.Before we get in...

• Updating our User Agreement 2025

  These amendments come into effect on 4 September 2025 for new customers and on 4 October 2025 for existing customers.Below you can fi...

• Restricted support for TLS 1.2

  What is TLS? TLS is the protocol that ensures a secure connection between two servers. TLS encrypts all data that is transmitted via ...

• Updating our User Agreement

  We wanted to let you know that we have amended our User Agreement. The amendments come into effect on 1 September 2024 for new custom...

• UK Migration: Accepting the tripartite user agreement

  UK-based customers currently have a contractual relationship with Mollie B.V. - our European entity. You will need to enter into our ...

• UK Migration: Transition to UK Organisation Account

  We're currently migrating UK-based customers from our European entity (Mollie B.V.) to Mollie UK Ltd. After the transition, your curr...

See all 9 articles

• Can I accept donations with Mollie?

  You can integrate our API into your website to accept payments, including donations. You can also set up recurring payments with our ...

• Can I charge a surcharge?

  A surcharge is an additional charge to recover the transaction costs from your customers. The Payment Service Directive 2 (PSD2), whi...

• Can I use Mollie's services in my country?

  We offer our services to companies based within the European Economic Area (EEA), Switzerland or the United Kingdom. The full list in...

• Which products and services does Mollie not accept?

  To help protect our customers, partners, and platform, Mollie does not support businesses that offer products or services that pose, ...

• Do I have to sign a data processing agreement with Mollie?

  According to the EU General Data Protection Regulation (GDPR) and the UK GDPR there are certain situations in which parties are oblig...

• How can I manage my terminals in the Mollie Dashboard?

  Once you're accepting in-person payments, most day-to-day terminal management happens right in your Mollie Dashboard. This article wa...

• What is a test terminal, and how do I use one?

  A test terminal lets you try out in-person payments before you go live. This article explains what a test terminal is, how to get one...

• Firmware updates for your Mollie payment terminal

  Keeping your payment terminal secure is essential. From time to time, your terminal will prompt you to update its firmware. This is a...

• Italy - POS-RT Regulation - Linking Mollie with your cash register

  This information is for guidance only and shouldn't be considered legal advice. For specific questions about your situation, consult ...

• In-person payments: supported countries

  Use the list below to find out where our in-person payment products are currently available. We update this list regularly as we expa...

• How do I activate my terminal?

  Activating your payment terminalOnce your terminal has been delivered, you'll need to activate it before you can start accepting in-p...

See all 18 articles

• I accidentally transferred Money to Mollie, what should I do?

  If a bank transfer is made to our account on accident, without or with an incorrect reference number (starts with RF), we cannot trac...

• Why does it say Mollie or Stg Mollie Payments on my bank statement?

  Mollie is a payment platform for webshops. When you see Mollie or Stg Mollie Payments on your bank statement, this is because you've ...

• What will my customer see on their bank statement?

    The payment description on your customer's bank statement depends on the payment method they used for the transaction. For some pay...

• I used the wrong payment reference, what should I do?

  If you entered the wrong reference number when trying to make a payment you don’t need to take action. We’ll refund the amount within...

• What is the Mollie merchant referral scheme?

  The Mollie referral scheme is designed to reward Mollie customers for referring new businesses to Mollie. When you refer someone who ...

• How do I set a passcode for the Mollie app?

  To protect your account, you need to create a passcode when you log in to the Mollie app. If your device allows, you can use your fin...

• How do I add the Mollie app widget?

  When you use the Mollie mobile app widget, you can easily view your daily revenue on your lock screen.   What you need to know in adv...

• How do I update my mobile app?

  We frequently update the Mollie mobile app with new features and security improvements. You can save time by enabling automatic updat...

• How do I contact support?

  Are you a Mollie customer and have a Mollie account? Sign in to your Mollie Dashboard or App and we’ll be able to help out a bit quic...

• How do I file a complaint?

  At Mollie, we value our customers' happiness and we want you to have the best experience as you engage with Mollie's products and ser...

• How do I set up SCIM 2.0 provisioning?

  SCIM provisioning lets you automatically provision and deprovision users in your Mollie organisation from your identity provider. Whe...

• How do I set up Single Sign-On (SSO)?

  You can set up SSO from your Mollie Dashboard. Once active, your team can sign in using your identity provider instead of a separate ...

• How do I manage my task settings?

  You cannot manage your task settings per task. Your ability to manage tasks in Mollie depends on your account role and its permission...

• Transfer organization ownership

  Within Mollie, the user who creates an organization is automatically assigned the role of primary organization owner. This role has f...

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• What is Revenue Day Payouts, how does it improve my operations and how do I enable it?

  Revenue Day Payouts is a payout setting that matches each payout to the revenue you generated on a specific business day. It's design...

• When do I receive my money from Mollie?

  After a customer pays, the money goes through two stages before it reaches your bank account: it first settles to your Mollie balance...

• Why is my payout lower than expected?

  The estimated next payout shown in your Dashboard is calculated when you open the page. Between that moment and when the payout actua...

• What is a rolling reserve and how does it affect my payouts?

  A rolling reserve is a risk management measure where Mollie holds a percentage of each transaction in your pending balance for a set ...

• How long does it take to process a payment?

  When a customer pays, the money doesn't go straight to your bank account. It moves through two stages first: from pending balance to ...

• What is a balance reserve and how do I set one?

  A balance reserve is an amount you choose to keep on your Mollie balance at all times. It's deducted from each payout so you always h...

See all 11 articles

• How do card numbers work for Apple Pay and Google Pay?

  What happens when a card is added to Apple Pay or Google Pay?When a customer adds a card to their Apple Pay or Google Pay wallet, a n...

• What happens if a customer enters the wrong CVV?

  What is a CVV?CVV stands for Card Verification Value, which American Express calls the Card Identification Number (CID). It is the se...

• How does liability shift work for card payments?

  What is a liability shift?Card payments - including those made through Apple Pay and Google Pay - can be subject to chargebacks. Beca...

• Understanding and using Acquirer Reference Numbers (ARNs)

  What is an ARN? An Acquirer Reference Number (ARN) is a unique 23-digit identifier assigned to card refunds. This number is generated...

• Best practices for PCI DSS compliance

  Maintaining compliance with PCI DSS 4.0 rules can seem daunting at first. In this article, we will detail some of the most relevant c...

• What does PCI DSS mean for me?

  You can rest assured that your cardholder data is safe with us as Mollie has been audited and certified as a PCI Level 1 Service Prov...

See all 17 articles

• Update to API identifiers

  As part of Mollie's efforts to improve the reliability and security of our systems, we are working on unifying our API resource ident...

• Mollie API V1 will be shut down

  The V1 version of the Mollie API reached its end of life in July 2023 and will be fully shut down on December 31st 2024. All customer...

• How do I set up a payment status trigger in Zapier?

  With Mollie for Zapier, you can trigger an automation based on a payment status. For example, to notify an app of a failed payment. W...

• How do I connect Mollie with Zapier?

  With Zapier, you can connect Mollie to over 2,000 different web services in minutes through automated connections called Zaps. Zaps u...

• How do I move from eCurring to Chargebee?

  From 28 February 2023, eCurring will no longer be available with Mollie. There are a range of subscription management and billing too...

• What is the difference between orders, payments, shipments, and captures?

  The Orders API uses the terms orders, payments, shipments, and captures. These distinctions are used to point out the different steps...

See all 14 articles

• What are the Mollie Capital terms and conditions?

  Before applying for financing with Mollie Capital, it’s important to understand the key terms, conditions, and contractual obligation...

• How to manage spending limits for your business account and cards

  You can manage daily and monthly spending limits on your business accounts, and a monthly limit on individual cards. This gives you d...

• How can I add additional users to my Mollie business account?

  By default, only the account owner (the user who applied for and manages the business account) has full access to the business accoun...

• What is an iDEAL profile and how do I set one up?

  When making a payment through iDEAL using your Mollie Business Account, you also have the option to create an iDEAL profile, or link ...

• How can I receive payouts on my Mollie business account?

  When you open a Mollie business account, it will automatically be set as the default account on which you receive your Mollie payouts...

• How do I close my Mollie business account?

  You can close your Mollie business account through the Accounts page in the Mollie dashboard or Mollie app What you need to know in a...

• How can I view and download account statements for my Mollie business account?

  The Mollie business account allows you to view and download your transaction history. You can view transactions and download an accou...

See all 7 articles

• How do I enable Tap to Pay in the Mollie App?

  To accept In-person payments using the Mollie iOS app, your iPhone must have NFC capability and be running iOS 17.4 or later. Check t...

• How do I create a payment with Tap to Pay in the Mollie App?

  First, ensure that Tap to Pay is enabled. Open your Mollie app.  Navigate to In-person on the bottom  In the dropdown menu on the pa...

• I have an issue with setting up Tap to Pay in the Mollie App, what can I do?

  If you are experiencing issues with setting up or managing your Tap to Pay terminal, follow these steps: App Update: Ensure your Moll...

• I have an issue with processing payments through Tap to Pay in the Mollie App, what can I do?

  If you are experiencing issues with processing payments on your Tap to Pay terminal, follow these steps: Connection Check: Verify yo...

• How can I change the bank account I receive payouts on?

  You can change the bank account you receive payouts on at any time in your Mollie Dashboard. Before you switch, make sure your new ac...

• Why is Mollie asking for more documents?

  We sometimes request additional documents about previous transactions and funding to better understand your organisation and business...

• Why is Mollie asking for my financial information?

  Mollie is a financial service provider, so we operate in line with relevant regulations and guidelines. Where necessary, we assess th...

• Why has my account been disabled?

  In certain instances, we may need to temporarily disable access to payouts or payment services. We’ll email you if this is necessary....

• How do I change my email address?

  You can change your email address under the Security settings in your Mollie Dashboard.  What you need to know in advance You need t...

• What are Articles of Association or statutes?

  Articles of association or statutes are documents that are drafted by a notary when a company is established. These articles contain ...

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• How to convert currencies between my multi-currency balances?

  If you have multiple currency balances on your Mollie account, you can convert funds between them directly in your Dashboard. The con...

• How do I activate multi-currency payouts?

  Setting up multi-currency payouts involves two steps: adding and verifying a bank account in the new currency, then creating an addit...

• What are multi-currency payouts?

  With multi-currency payouts, you accept payments and receive payouts in the same currency — even when that currency is different from...

• Accessing the Klarna Merchant Portal

  How access is grantedWhen Klarna is activated for your business, Mollie creates a Merchant ID (MID) at Klarna using the contact detai...

• Klarna Refunds

  My customer hasn't received their Klarna refundYou've processed a return or refund in your Mollie Dashboard, but your customer is rep...

• Klarna Supported Markets, Currencies & Market Activation

  Who can offer Klarna through Mollie?Klarna is available if you are located in the European Economic Area (EEA), the United Kingdom, o...

• How do I activate Klarna as a payment method?

  You can add Klarna in your Mollie Dashboard. When the payment method is activated, you can link it to your website with our Orders AP...

• How to update your company details in the Klarna Merchant Portal

  Keeping your brand identity up-to-date across all your sales channels is essential for maintaining customer trust. You can easily man...

• How do I manage Klarna disputes?

  When a customer is dissatisfied with their order, they can contact Klarna to open a dispute. Any active disputes can be found in the ...

See all 13 articles

• What does Mollie need to verify my account?

  When you create a new account, the provided information has to be checked. Mollie typically checks the following details:  Legal repr...

• When will Mollie review my account?

  When you create a new account, we need to verify the provided information in your account. You need to finish your account setup and ...

• How do I create an account?

  You can create a Mollie account on our website. Complete the sign up process by entering additional information. To sign up, you need...

• How do I activate a payment method?

  You can manage your payment methods directly in your Mollie Dashboard, enabling or disabling them as needed. Most options are availab...

• What documents do I need to set up my Mollie account?

  When you sign up to work with Mollie, we’ll ask you to provide information about yourself and your business as required by our regula...

• How does the Mollie cashback rewards programme work?

  The Mollie cashback rewards programme lets you earn money back on purchases made with your Mollie business debit card. Every eligible...

• What's the difference between debit and credit cards?

  What you need to know in advanceMollie offers a virtual debit Mastercard as part of the Mollie Business Account. There are difference...

• How can I manage my card settings?

  If you are using the Mollie card, you can manage the following associated settings yourself: Card name: The name given to your card a...

• Everything you need to know about transaction disputes

  In case of an issue with a completed card transaction that cannot be resolved through direct contact with the merchant, you can raise...

• How can I report a fraudulent card transaction?

  If you believe you have been the victim of fraud or a scam, you should immediately stop any contact with the fraudster or scammer.If ...

• How can I dispute a card transaction?

  If you are experiencing problems with a specific transaction, most refunds can be resolved by contacting the merchant directly, witho...

See all 9 articles

• What is the Tap app?

  The Tap application is a lightweight, dedicated checkout application. Whether you are selling at a pop-up market, managing a busy res...

• Which devices are compatible with the Tap app?

  Before you can start accepting in-person payments using the Tap app, you need to make sure your account is properly set up and your s...

• What information should I provide before I can start using the Tap app?

  To ensure a seamless experience with the Tap app and terminal, we require certain information from our customers before activation. L...

• How do I create a payment in the Tap app?

  Processing Payments through the Tap appProcessing payments through the Tap app is straightforward and can be done in various ways. Yo...

• How can I change the settings in the Tap app?

  The Tap app offers a variety of settings to manage payments and reports. Here is how to access the settings:Open the Tap app.Click on...

• How do I set up the Tap app?

  Activating the Tap app can be done within 30 seconds. All you need is the Tap app and a QR code which you can retrieve from the dashb...

• What is Dynamic 3D Secure?

  Authentication is an important step in card payments to ensure that the person paying is the legitimate cardholder. Typically, 3D Sec...

• How do I enable Acceptance & Risk?

  Acceptance & Risk is our solution that optimises card payment performance by minimising consumer fraud and maximising card acceptance...

• How can I understand my card performance?

  You can view your card payment performance in your Mollie Dashboard to understand how your risk controls affect your card acceptance ...

• How do I manage my Risk Controls?

  In your Mollie Dashboard, you can manage Risk Controls to increase your card acceptance rate by accepting more risk, or to reduce con...

• How do I activate Billie as a payment method?

  You can activate Billie in your Mollie Dashboard. You need to use our Orders API or a supported plugin or module to integrate Billie ...

• How do I manage a Billie dispute?

  If a customer is unhappy with the product or service they received, they have 120 days after the order to raise a dispute with Billie...

• What are the eligibility requirements for Mollie Capital financing?

  Eligibility for Mollie Capital financing is based on several factors. To qualify, your business generally needs to meet at least the ...

• How do I set up additional balances for a Mollie account?

  You can create additional balances on your Mollie account to manage different revenue streams, sales channels, or countries separatel...

• How do I top up my balance for a refund?

  The funds for refunds are deducted from your available balance. If you don't have enough available balance to cover a refund, we'll q...

• How do I adopt a multi-balance setup for my Mollie account

  If you currently use multiple Mollie accounts or an account with multiple profiles, you can consolidate them into a single account wi...

• Why is some of my balance pending?

  Your pending balance consists of funds that have been received but aren't yet available for payout. Once the pending period ends, the...

• Where can I see balance corrections on my account?

  In some cases, Mollie's financial team will manually correct the balance on your account — for example, to resolve a discrepancy or a...

• What bank account information should I provide?

  Before you can receive payouts, you'll need to add your bank account details to your Mollie Dashboard. We'll review this information ...

• What is periodic verification?

  Since we are a regulated financial institution supervised by De Nederlandsche Bank (DNB). We operate in compliance with the Anti-Mone...

• What organisational chart should I submit?

  We review your business information when you create a new account and during the periodic verification process. During these reviews,...

• Who are the stakeholders of my business?

  To use our payment services, please provide and verify information about your organization's stakeholders:  Legal representatives Ul...

• What identity documents are accepted?

  When you create a Mollie account, we need to verify an identity document (ID) from the legal representative(s) of your organisation. ...

• Why do I need to submit a shareholders register?

  We review your business information when you create a new account and during periodic verification. During this review, we may ask fo...

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• How do I repay my Mollie Capital financing?

  After accepting a Mollie Capital financing offer, you will repay the total financed amount plus a fixed fee.Mollie Capital does not c...

• How can I top up my Mollie Capital financing?

  When you’ve repaid at least 55% of your ongoing Mollie Capital financing, and you are eligible for more funds via a top up: you will...

• How does SEPA direct debit work in my Business Account?

  SEPA direct debit lets creditors withdraw funds from your Business Account automatically, based on a mandate you've authorised. You c...

• Can I automate money movements between my Business Accounts?

  Yes. An Incoming Split automation divides incoming funds across your Business Accounts automatically — set it up once and Mollie hand...

• How can I report a fraudulent iDEAL transaction?

  Your security is our top priority. If you notice an iDEAL payment from your Mollie business account that you did not authorise, or if...

• Can I cancel or get a refund for an iDeal payment?

  An iDEAL payment is a guaranteed, real-time payment from your account to a merchant's account. Once you approve the transaction in yo...

• Can I use iDEAL payments with my Mollie business account?

  Yes. With a Mollie business account, you can make iDEAL payments directly from your account balance — no separate bank login needed.H...

• Can I make and receive transfers with my Mollie Business Account?

  Yes. From your Mollie Business Account you can send transfers to any IBAN and receive incoming payments from external accounts or oth...

• How do I set up my Mollie Tap device?

  Setup is quick and simple. First, let’s link your new Tap device to your Mollie account so you can start taking payments.Not a Mollie...

• How do I order a Tap device?

  Ordering a Tap device is simple and straightforward and can be easily done through your Mollie dashboard. When you would like to orde...

• How do I return a Tap device?

  The Tap device return process is simple, but subject to specific conditions. According to the device's terms and conditions, returns ...

• How do I add an extra app to my Tap device?

  Your device has installed by default only the Mollie app. We take your device's security seriously, so we've put this protection in p...

• How do I activate Mollie Components?

  With Mollie Components, consumers can directly enter their credit card details in your website’s checkout. This makes the payment pro...

• How do I personalise my checkout?

  In your Mollie Dashboard, you can use ​​Mollie Checkout to personalise the payment page on your website by adding a logo and backgrou...

• What VAT information do I need to provide?

  Within the EU, importing services from another EU Member State normally requires a VAT registration. Since Mollie is a Dutch company,...

• What is VAT and how does it affect my transactions?

  VAT stands for Value Added Tax. It’s a consumer (customer) tax on sales for most goods and services in the European Union (EU). It di...

• What should I do if my VAT number is invalid?

  We check the VAT number you entered with the VIES, the database of the European tax authorities. If your VAT number is returned by VI...

• How can I receive e-invoices from Mollie via the Peppol network?

  As of March 2026, Mollie can send e-invoices to customers based in Belgium via the Peppol network. To receive e-invoices from Mollie,...

• What is an onboarding fee?

  The onboarding fee is a one-time charge that we apply to new Mollie users operating in specific industries.Which industries are subje...

• What is a minimum monthly invoice?

  Due to the rising costs of maintaining accounts in certain industries, and in accordance with Mollie’s User Agreement article 5.10, a...

• What are the costs on my Invoice?

  Your invoice details your Mollie costs from the previous month and contains two sections: A summary of the previous month's fees A de...

• Where can I find my invoice?

  A new invoice is available on the third business day every month. We won't generate an invoice if no costs were charged in the previo...

• How do gift cards payments show on my invoice?

  We charge €0,25 for gift card payments. When a stacked payment is made, which means another payment method is used to pay the additio...

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• How does SEPA Direct Debit work?

  First Payment Authorisation In order to get started with recurring payments you require the customer’s consent. This can be done vi...

• Why did my SEPA direct debit payment fail?

  A direct debit transaction can be rejected up to 5 working days after the direct debit date. If a direct debit fails, you can request...

• How do I activate SEPA Direct Debit as a payment method?

  With SEPA Direct Debit you will be paid via an automatic transaction. This means that your customer doesn’t have to pay you manually....

• Can I raise the spending limit for SEPA Direct Debit?

  With Mollie, your customer has a default spending limit of €1.000,- for SEPA Bank Transfer and SEPA Direct Debit. You can raise this ...

• What is Mollie’s Creditor Identifier?

  Mollie’s Creditor Identifier is: NL08ZZZ502057730000   What is a Creditor Identifier? A Creditor Identifier or Creditor ID is a uniqu...

• How do I use Recurring Payments via Mollie?

  With Recurring, you can periodically direct debit your customers, for instance for a subscription or a payment in installments. SEPA ...

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• How can I apply for Mollie Capital financing?

  Follow these steps to apply for Mollie Capital financing: Go to the Capital tab in your Mollie Dashboard. Check your financing opti...

• Why was my Mollie Capital application declined?

  Mollie Capital applications can be declined at different stages of the application process for a variety of reasons.Before making a f...

• How does Mollie protect my business and my money?

  Your trust is our most important asset. At Mollie, we take the responsibility of protecting your business and your funds seriously. S...

• How can I protect my business from invoice and payment fraud?

  As a business owner, you are a target for specific and sophisticated types of fraud that aim to trick you or your employees into maki...

• What should I do if I suspect fraud on my account?

  If you think your account has been compromised or that you have been tricked into making a payment, it is crucial to act quickly. Sta...

• How do I recognise and avoid common scams?

  Scammers are always finding new ways to try and trick you into giving them money or sensitive information. Staying aware of their tac...

• How can I secure my Mollie Business Account?

  At Mollie, keeping your business account safe is a top priority. Security is a partnership, and understanding the features that prote...

• How can I send an e-invoice with Mollie Invoicing?

  You can send e-invoices directly from your Mollie Dashboard using Mollie Invoicing. An e-invoice is a structured XML...

• Sending an invoice to my customers

  With Mollie Invoicing, you can easily and quickly get paid by invoicing your customers. The Invoicing product can be found in your Mo...

• What is the Data Processing Agreement?

  Under the EU and UK General Data Protection Regulation (GDPR), so-called controllers and processors need to conclude an agreement whe...

• How do I recognise an invoice email from Mollie?

  Today, email is one of the most common forms of communication. While convenient, email poses certain risks. Phishing and fake emails ...

• How long will Mollie keep my invoices?

  The country in which your business operates may require you to keep VAT records for a specific period. The invoices generated through...

• Insights

  How do I use the Insights page?Your Insights page gives you a detailed overview of your business performance across key payment metri...

• Why do my invoices not match my reports?

  There are several reasons your sales invoices may not match your reports.   Rounding differences A transaction fee varies based on th...

• What do I need to know about Mollie’s DATEV export?

  DATEV is an export format used to extract your financial data from Mollie to help with your accounting. Using this format will enable...

• How do I use the Statistics page?

  Your Statistics page gives you a general overview of all your processed transactions in a period. You can use it to: Get information...

• How do I download an annual report?

  You can download an annual report from 2021 onwards in your Mollie Dashboard.  An annual report gives you an overview of the turnover...

• How do I enter and process my Mollie transactions using accounting software?

  You can enter and process your transactions manually with or without a suspense account or through our accounting integrations and AP...

See all 9 articles

• What is an additional domain?

  If payments are being processed through a website that has not been added to your Mollie account as an additional website, Mollie may...

• What information needs to be on my website?

  When you sign up to work with Mollie, we ask you for your website to understand more about your business. As a financial services pro...

• I don’t have a website. How do I create a website profile?

  When you create a new account or add a new organisation, we ask you to add a website profile. If you don’t have a website because you...

• How do I connect Mollie to my website?

  After you create an account, you’ll need to integrate our payment services into your website. How you do this will depend on the syst...

• Can I use the same API key for multiple websites?

  You cannot use the same API key for multiple websites. If you wish to use our payment system on an additional website, please create ...

• What is an API key?

  An API key is a unique code that connects your Mollie account to a website or integration. Previously listed separately as "API keys"...

See all 7 articles

• What happens if I fall behind on my Capital repayments?

  When you have financing with Mollie Capital, repayments are automatically collected as a percentage of your daily sales. If your sale...

• What is the collections and recovery process?

  After you have accepted a Capital funding offer, you will be given a repayment rate that is calculated considering your trading histo...

• Can I connect my Mollie Business Account with my accounting software?

  Yes — if you have a Mollie Business Account, you can connect it to your bookkeeping software to automatically sync your transactions....

• How can using Mollie & Qonto help me start my business?

  Being a company creator & launching a new business can be daunting but it does not have to be. With Mollie & Qonto, creating your bus...

• How can I use Payment Links through the Mollie & Qonto partnership to simplify getting paid?

  What is a Payment Link? Payment links are no code solution that allow you to get paid instantly & sell anywhere in 3 simple steps:You...

• What is Transaction Margin Report?

  Our Transaction Margin Report provides the detailed data SaaS Partners need for accurate reconciliation, invoicing, and effective pri...

• How do I manage the terminals of my customers?

  This guide provides information for partners on how to use the Terminal Management feature within the Mollie dashboard. It covers who...

• What is a Qonto Business Account & how does it work?

  If your business is based in France or Germany, you can easily open a Qonto Business Account via your Mollie Dashboard.  Note: the pr...

• What does the Mollie <> Qonto partnership mean?

  Mollie and Qonto’s partnership is focused on offering customers of both companies the best of both worlds. Seamless, fully integrated...

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• I received the wrong amount for a bank transfer. Why is that?

  This usually happens when the sender of the bank transfer uses a different currency from the recipient. The bank will charge addition...

• When will my Mollie Capital funds arrive?

  Once your Mollie Capital financing is approved, your funds will typically be paid out within 1–3 business days.The financing amount w...

• Why am I asked to connect my bank account for Mollie Capital?

  Mollie Capital financing offers are based on Mollie’s analysis of your business performance. To estimate how much financing your busi...

• How do I activate in3?

  With in3, customers can pay in 3 interest-free instalments over 60 days. They can also use iDEAL to buy now and pay later.Currently, ...

• My customer opened a dispute with in3. What do I do?

  If your customer is unhappy with an order, you are encouraged to first discuss the issue directly with your customer. You have the op...

• Where can I get support for Mollie Capital?

  If you couldn’t find an answer to your question about Mollie Capital in our Help Centre, or if your issue persists, please contact ou...

• How do I cancel, change, or refund an order?

  You can cancel, refund, or change the quantity of items in an order before it’s shipped. You can manage orders in your Mollie Dashboa...

• What does my order status mean?

  In your Mollie Dashboard, you can find details about your orders on the Orders page. There are several possible statuses for an order...

• What is the EU Geo-blocking Regulation?

  The European Union (EU) single market is built on the idea that businesses and customers should be able to trade freely across all me...

• How to handle Wero disputes

  What you'll learn: Your role as a merchant in a Wero dispute, the four stages a case can go through, the deadlines you need to meet, ...

• How to enable Bizum as a payment method

  PrerequisitesTo offer Bizum to your customers, you need a Spanish business bank account that is supported by Bizum. You can check the...

• Accepting Apple Pay donations as a charity

  Apple Pay is available to eligible charities using Mollie. This article explains how it works, whether you qualify, and how to get se...

• Discontinued Support for Trustly Payment Method: Frequently Asked Questions

  We understand you may have questions about the recent suspension of Trustly as a payment method. This document addresses the most com...

• What are the risks of Wero Payments?

  Wero is a payment method based on SEPA Instant Credit Transfers. While it offers a seamless experience for your consumers, accepting ...

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• Why are the payment details of my customer hidden in my Mollie Dashboard?

  If you didn’t enable 2FA (two-factor authentication), the name and IBAN bank account of your customer are hidden when they pay with i...

• How do I mark an order as shipped?

  You can mark an order as shipped in your Mollie Dashboard or the Mollie App. What you need to know in advanceKlarna requires you to m...

• What does a transaction status mean?

  Transaction statuses display the current status of a payment or refund. You can check the status of a transaction from your Mollie Da...

• What is the minimum and maximum amount per payment method?

  For details on the minimum and maximum amounts for each of our payment methods, please go to our detailed product pages.     Can't fi...

• Why is a transaction still open?

  If a transaction status hasn’t changed, check its Payment details by going to Sales > Sales and clicking on your transaction. Payment...

• How long does it take to process a payment?

  When a customer pays, the money doesn't go straight to your bank account. It moves through two stages first: from pending balance to ...

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• I have a question or complaint about my order

  We only arrange the payment between you and a webshop. Unfortunately, we can’t help you with any questions about your order or its de...

• I have not received my refund

  Please note that the webshop where you placed your order is responsible for processing refunds. Therefore, if you wish to return an i...

• How can I check if a refund has been received by the shopper?

  Check the refund statusYou can access the list of your refunds or search for specific refunds by following those steps: Log in to you...

• How do I refund a payment?

  You can refund up to 100 payments at once in your Mollie Dashboard or the Mollie mobile app. Refunds are possible for all payment met...

• How do I top up my balance for a refund?

  The funds for refunds are deducted from your available balance. If you don't have enough available balance to cover a refund, we'll q...

• What happens to a subscription mandate after a reversal?

  It's possible for a consumer to reverse a payment. When this happens, we revoke the mandate. Below you'll find an overview of the man...

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• How do I create a payment link?

  Payment links create a shareable link or QR code that you can use to request payment for your product or services. Once opened, your ...