The funds for refunds are deducted from your available balance. If you don’t have enough available balance to cover a refund, we’ll queue the refund until you make a top up or receive a payment that increases your balance.
What you need to know in advance
It may take a few days to top up your balance depending on the payment method you choose:
- Credit card: up to 5 days before the amount is added to your balance.
- Bank transfers or iDEAL: up to 3 days before the amount appears in your balance.
You cannot use PayPal or Klarna to top up your balance.
Topping up your balance
- In your Mollie dashboard, make sure you have issued the refund.
- Go to Transactions > Refunds.
- You will see a notification in yellow at the top of your screen specifying the amount of negative balance on your account. Click on top up your balance directly.
- Select a payment method and pay the top up amount. This amount cannot be changed and includes:
- Transaction costs
- Refund costs
- Text message costs (if you set up text notifications)
After you top up your balance, we’ll automatically process your queued refunds.
Removing a refund from the queue
- Go to Transactions > Refunds.
- Select the refund and click Cancel.
- Choose Confirm.