What do I do if I don’t have enough funds in my account for a refund?

When you give a refund to a customer, this amount is taken from the funds in your Mollie account. If your funds are too low, the refund will be queued. We will process the refund as soon as your funds are filled either manually or after a new payment.


Top up your balance

New payments that you receive automatically top up your balance. If you can’t or don’t want to wait for new payments, you can top up your balance manually in your Mollie account:

  1. Go to Transactions > Refunds.
  2. In the yellow bar, select Top up your balance.
  3. Choose a payment method and pay the selected amount. The amount consists of:

We will process your payment the next business day.

Removing a refund from the queue

You can remove a refund from your queue if you have second thoughts:

  1. In your dashboard, go to Transactions > Refunds.
  2. Select Cancel.
  3. Choose Confirm.

The refund is now removed from the queue.