As soon as a consumer has made a payment via your website, the status of this payment changes. You can see this on your dashboard and in your webshop system (or other system that you use). The various statuses are further explained below.

 

Status

 

Meaning

Paid

 

The consumer has successfully completed payment.

Open

 

A payment was created/initiated, but not yet completed.

Expired

 

The consumer has failed to complete the payment within the set time (usually 15 minutes), causing the payment to expire.

Cancelled

 

The consumer has clicked on 'cancel'.

Failed

 

The payment has failed. It is possible that your consumer's bank is experiencing a disruption.

Settled

 

The money has since been transferred into your business account.

Charged back

 

The credit card payment has been reversed or a SEPA Direct Debit payment was reversed by the consumer.

Refunded

 

You refunded this payment to the consumer via your dashboard or the API.

  

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