What does a transaction status mean?

Transaction statuses display the current status of a payment or refund. You can check the status of a transaction from your Mollie Dashboard

A transaction always has one of the following statuses:

Status

Explanation

Paid

Your customer successfully made a payment.

Open

A payment was started, but not finished.

Expired

If your customer doesn’t make an actual payment, the payment will at some point expire. The expiry time is different for each payment method.

Canceled 

This usually means that your customer clicked on Cancel payment

 

Your customer can only cancel a Klarna order if Klarna didn’t authorise the payment yet. You can cancel a Klarna order until the order is marked as ‘sent’.

Blocked

Our system flagged this payment as suspicious, so we blocked it to protect your business from fraudsters.

We analyse your transactions using data from the payment (such as billing and shipping addresses). If we suspect the payment is fraudulent, we’ll block the transaction.

Failed

The payment failed. This may be due to a banking error.

Settled

The money is transferred to your business account. 

Chargeback

Your customer reversed a credit card payment or a SEPA collection failed

Refunded

You refunded the payment to your customer. 

Refund processing

The payment is in the process of being refunded. 

 

In most cases, your customer will receive the refunded amount in their account within 2 business days. If your customer paid with a credit or debit card, their refund will appear on their bank account within 14 days.

Partially refunded

You refunded a part of the payment to your customer. 

Pending

The payment process started, but is not yet finalised. This status changes as soon as the payment is done. 

Authorised 

Your customer completed the payment, but the money is only transferred once you send the order. This status is only available for customers that use Klarna Slice it or Klarna Pay later.

 

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