It is fairly simple to refund a payment to your consumer. To refund a payment, you first look it up in the transactions overview in your account. Next, you click on the 'Refund' button.

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In the next screen, you can fill out the amount you want to refund. This can be the total amount or just part of it. Here, you can also add a description. The consumer will see this description on their bank statement or in their online banking environment.

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We always process refunds on the next working day. For most payment methods, the consumer's account will be credited that same day. However, there is a dependency on the country of your consumer's account is located in.

Refunding a credit-card transaction does take longer. Because the transaction needs to be processed via all related credit-card systems. The refund will be credited to your consumer's credit card within 14 calendar days.

Be aware, the refund won't be credited to your consumer's bank account, their credit card will be credited. The refund is visible in the consumer's credit-card transaction statement.

Which payment methods?

Refunding is possible with nearly all of our payment methods. For an overview of the refund options per payment method, see the overview below:

Payment method Refunding Partial refund Reversing a refund Additional refund (max. €25) Add description Time limit
iDEAL Unlimited
Credit card       1 year
Bancontact 70 days
SOFORT Banking Unlimited
Bank transfer Unlimited
Belfius Direct Net Unlimited 
KBC/CBC payment button Unlimited
ING Home'Pay Unlimited
EPS ✓  ✓  ✓  ✓  Unlimited
Giropay ✓  ✓  Unlimited 
PayPal     56 days
Gift cards            
Bitcoin            
paysafecard            
SEPA Direct Debit