It is fairly simple to refund a payment to your consumer in your Mollie Dashboard.

 

How does it work?

1. Go to Transactions >> Payments in your dashboard.

2. Select the payment you want to refund, you will then see the payment details.

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3. Click on ‘Refund’ on the top right of the screen.

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4. Fill in the amount you want to refund. This can be the total amount or just a part of it. You can also add a description, the consumer will see this description on their bank statement or in their online banking environment. When you’re done, tap ‘Refund’.

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5. Once the refund has been processed, the status of the refund in the ‘Refunds’ bar at the bottom of the payment will change to ‘Refunded’.

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We always process refunds on the next working day. For most payment methods, the consumer's account will be credited that same day. However, there is a dependency on the country of your consumer's account is located in.

Please note: A credit card refund cannot be undone. Here you can read more about the refund of a credit card transaction.

 

Which payment methods?

Refunding is possible with nearly all of our payment methods. For an overview of the refund options per payment method, see the overview below:

Payment method Refunding Partial refund Cancel a refund Additional refund (max. €25) Add description Time limit
iDEAL Unlimited
Credit card  ×  ×  × 1 year
Klarna  ×  × Unlimited
Bancontact 70 days
SOFORT Banking Unlimited
Bank transfer Unlimited
Belfius Direct Net Unlimited 
KBC/CBC payment button Unlimited
ING Home'Pay Unlimited
EPS ✓  ✓  ✓  ✓  Unlimited
Giropay ✓  ✓  Unlimited 
PayPal  ×  × 180 days
SEPA Direct Debit Unlimited
Gift cards  ×  ×  ×  ×  ×  ×

paysafecard

 ×  ×  ×  ×  ×  ×

 

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