Point of Sale
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How can I use the Tap app while my terminal is unavailable?
If your PAX or Tap terminal is unavailable, for example while it's being replaced, you can keep taking card payments using the Mollie...
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What should I do if my PAX terminal shows a tamper error?
A tamper error means your terminal's built-in security has detected a physical threat to the device and has locked itself to protect ...
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Lost or stolen terminal
If you notice that a device is missing, contact our Support Team immediately. In order for us to record the event and engage the rele...
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How do I return my payment terminal?
What to do if you've changed your mind, want to exchange your terminal, or it isn't working as expected.OverviewThis document explain...
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How can I manage my terminals in the Mollie Dashboard?
Once you're accepting in-person payments, most day-to-day terminal management happens right in your Mollie Dashboard. This article wa...
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What is a test terminal, and how do I use one?
A test terminal lets you try out in-person payments before you go live. This article explains what a test terminal is, how to get one...
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Firmware updates for your Mollie payment terminal
Keeping your payment terminal secure is essential. From time to time, your terminal will prompt you to update its firmware. This is a...
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Italy - POS-RT Regulation - Linking Mollie with your cash register
This information is for guidance only and shouldn't be considered legal advice. For specific questions about your situation, consult ...
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In-person payments: supported countries
Use the list below to find out where our in-person payment products are currently available. We update this list regularly as we expa...
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How do I order a terminal?
With our point-of-sale solutions, you can receive in-person payments while managing all transactions in your Mollie Dashboard. To sta...
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How do I create a payment for a terminal?
You can create a transaction and receive the payment on a terminal device. Once a payment is processed, you can view its status in yo...
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I have an issue with my terminal. What can I do?
If your terminal device isn’t working as expected, you can try the troubleshooting steps mentioned here to fix the issue.Adding or ad...
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How do I enable tipping on the terminal?
Click on Point-of-sale in the left sidebar.Choose the specific terminal you wish to work with.Navigate to the settings section.Enable...
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How do I enable vouchers on the terminal?
Vouchers are a prepaid payment method that can be used for both online and in-store purchases. This guide will lead you through the a...
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How to process voucher payments on your terminal
This article will provide you with an overview of all the options available to process voucher payments on your terminal. Voucher pay...