Once you're accepting in-person payments, most day-to-day terminal management happens right in your Mollie Dashboard. This article walks you through ordering a new terminal, renaming a terminal, and reassigning a terminal to a different profile, plus a few other things you can do from the In-person payments section of your Dashboard.
Where to find your terminals
All of your terminals live under In-person payments in your Mollie Dashboard:
- Log in to your Mollie Dashboard
- Go to In-person payments
From here you'll see every terminal linked to that profile, and you can select any of them to view its details or make changes.
How to order an additional terminal
Ordering additional terminals for a new till, a new location, or to replace one you're retiring, is fully self-serve.
- From In-person payments in your Dashboard, click on "Add terminals" in the top right and select "Buy terminal".
- Select the terminal you want (Mollie currently offers the PAX A920 Pro, PAX A35, and Mollie Tap, alongside the Tap app for iOS and Android) and follow the on-screen steps.
- Choose the organisation profile and delivery address the terminal should be linked to. You're not locked in here, you can reassign the terminal to a different profile later.
- Complete payment for the terminal.
Your terminal will typically arrive within 2–3 business days. You'll receive a tracking number by email once your order ships, and the terminal comes fully configured, no on-site setup needed. Once it arrives, you'll just need to activate it before you can start taking payments.
How to check the device's status
You can easilly check your device's activation status, network connectivity, battery level and last known location in your Dashboard.
- Go to In-person payments in your Mollie Dashboard.
- Choose the relevant terminal.
- The information is displayed at the top of your screen below the name of your terminal.
How to check the device's PIN code
In order to access on-device settings, you need to provide a PIN code. You can retrieve the code from your Mollie Dashboard.
- Go to In-person payments in your Mollie Dashboard.
- Choose the relevant terminal.
- Under the name of the terminal there is a card named "PIN code".
- Click on the eye icon to reveal the PIN code.
How to rename a terminal
New terminals are automatically named. If you'd rather use a name that reflects its location or till, like "Front till" or "Amsterdam store", you can rename it any time.
- Go to In-person payments in your Mollie Dashboard.
- Choose the relevant terminal.
- Go to Terminal information and select Rename.
- Select the terminal you want to rename.
- Enter the new name and confirm.
How to reassign a terminal to a different profile
If a terminal needs to move to a different profile (for example, a store closes and its terminal should now belong to a different location), you can reassign it yourself from the same terminal details screen used for renaming:
- Go to In-person payments in your Mollie Dashboard.
- Choose the relevant terminal.
- Go to Settings and click on Reassign.
- Select the new profile you would like to assign the terminal to.
- Confirm the change.
A terminal can only be linked to one profile at a time, but a single profile can have multiple terminals assigned to it.
Note: if you don't see an option to change the profile directly, reach out to Mollie Support and we'll help you move it.
Other things you can do from your Dashboard
- View all your terminals at a glance: the terminal overview shows every terminal, along with its status.
- Find terminal payments in your transaction history: terminal transactions can be filtered or searched by their terminal identifier (starting with "term_") in your Dashboard. You can also access the list of payments made on a specific terminal in the in-person payments section, click on a terminal to access the transaction list.
- Manage tipping options: you can enable or disable tipping on the device from the Settings page. You can also customise the default percentages displayed to your consumers on the device.
- Restart your terminal: if your terminal is stuck or not responsive, you can restart it from the Settings page.
A few things aren't self-serve and need Mollie Support (for example, deleting a terminal entirely). Reach out to us if you need help with either.
Troubleshooting
I renamed my terminal but the old name is still showing on my device. Give it a moment to sync. If the old name is still showing after a few minutes, try restarting the terminal.
I reassigned a terminal but it's not showing under the new profile. Double check you selected the correct profile in step 4. If the terminal still isn't showing where you expect, contact Mollie Support.
My newly ordered terminal hasn't arrived yet. Check the tracking link in your order confirmation email. If it's been longer than the expected delivery window, reach out to Mollie Support with your order details.
Frequently asked questions
Can I manage my terminals on mobile? No. Device customsiation and assignment options are only available in your Mollie Dashboard on the web. It is not possible to do those changes via the Mollie app or the Tap app.
Can I have more than one terminal per profile? Yes. A profile can have any number of terminals assigned to it, but each terminal can only be linked to one profile at a time.
Does renaming or reassigning a terminal cost anything? No, both are free and can be done as often as you need.
Can I rename or reassign a terminal myself, or does it need to go through my partner/reseller? If you manage your own account directly, you can do both yourself in the Dashboard. If your terminal was set up through a partner, they may also have rights to make these changes, but you should still be able to rename or reassign it to a different profile within your own account.
Will reassigning a terminal affect its transaction history? No, past transactions stay linked to the profile they were processed under. Only future transactions will be tied to the new profile.
Who do I contact if something isn't working as described here? Contact Mollie Support, we're happy to help.