In-person payments

Point of Sale

How can I use the Tap app while my terminal is unavailable?
If your PAX or Tap terminal is unavailable, for example while it's being replaced, you can keep taking card payments using the Mollie...
What should I do if my PAX terminal shows a tamper error?
A tamper error means your terminal's built-in security has detected a physical threat to the device and has locked itself to protect ...
Lost or stolen terminal
If you notice that a device is missing, contact our Support Team immediately. In order for us to record the event and engage the rele...
How do I return my payment terminal?
What to do if you've changed your mind, want to exchange your terminal, or it isn't working as expected.OverviewThis document explain...
How can I manage my terminals in the Mollie Dashboard?
Once you're accepting in-person payments, most day-to-day terminal management happens right in your Mollie Dashboard. This article wa...
What is a test terminal, and how do I use one?
A test terminal lets you try out in-person payments before you go live. This article explains what a test terminal is, how to get one...

How do I enable Tap to Pay on my iPhone?
To accept In-person payments using the Mollie iOS app, your iPhone must have NFC capability and be running iOS 17.4 or later. Check t...
How do I create a payment with Tap to Pay on iPhone?
First, ensure that Tap to Pay on iPhone is enabled. Open your Mollie app. Navigate to In-person on the bottom In the dropdown menu...
I have an issue with setting up Tap to Pay in the Mollie App, what can I do?
If you are experiencing issues with setting up or managing your Tap to Pay terminal, follow these steps: App Update: Ensure your Moll...
I have an issue with processing payments through Tap to Pay in the Mollie App, what can I do?
If you are experiencing issues with processing payments on your Tap to Pay terminal, follow these steps: Connection Check: Verify yo...