Get started with Mollie

Is Mollie right for my business?

Can I use Mollie to accept donations?
Yes, you can use our payment services to collect donations or other funds for charity. You must be able to show that your organisatio...
Can I charge my customers for a surcharge?
A surcharge is an additional charge to recover the transaction costs from your customers. The Payment Service Directive 2 (PSD2), whi...
Can I use Mollie's services in my country?
We offer our services to companies based within the European Economic Area (EEA), Switzerland or the United Kingdom. The full list in...
Which products and services does Mollie not accept?
We don’t accept products or services which form or may form an unacceptable risk for Mollie’s reputation. If you offer one or more of...
Do I have to sign a data processing agreement with Mollie?
According to the EU General Data Protection Regulation (GDPR) and the UK GDPR there are certain situations in which parties are oblig...

When will Mollie review my account?
When you create a new account, we need to check that you’ve submitted all the information listed here. You need to have received paym...
How do I create an account?
You can create a Mollie account on our website. Complete the sign up process by entering additional information. To sign up, you need...
How do I activate a payment method?
You can choose which payment methods to activate and deactivate in your Mollie Dashboard. Most payment methods can be activated immed...
What documents do I need to set up my Mollie account?
When you sign up to work with Mollie, we’ll ask you to provide information about yourself and your business as required by our regula...

What bank account information should I provide?
Before you can receive payouts, you’ll need to add your bank account details in your Mollie Dashboard. We’ll review this information ...
What is periodic verification?
Mollie is a financial institution that is regulated by De Nederlandsche Bank (DNB). We operate in accordance with the Anti-Money Laun...
What organisational chart should I submit?
We review your business information when you create a new account and during periodic verification. For this review, we may ask for a...
Who are the stakeholders of my business?
To use our services, we ask you to submit and verify information about your organisation. We ask for a copy of valid ID to verify the...
What identity documents are accepted?
When you create a Mollie account, we need to verify an identity document (ID) from the legal representatives of your organisation. Ac...
Why do I need to submit a shareholders register?
We review your business information when you create a new account and during periodic verification. During this review, we may ask fo...

What VAT information do I need to provide?
Within the EU, importing services from another EU Member State normally requires a VAT registration. Since Mollie is a Dutch company,...
What is VAT and how does it affect my transactions?
VAT stands for Value Added Tax. It’s a consumer (customer) tax on sales for most goods and services in the European Union (EU). It di...
What should I do if my VAT number is invalid?
We check the VAT number you entered with the VIES, the database of the European tax authorities. If your VAT number is returned by VI...

What information needs to be on my website?
When you sign up to work with Mollie, we ask you for your website to understand more about your business. As a financial services pro...
I don’t have a website. How do I create a website profile?
When you create a new account or add a new organisation, we ask you to add a website profile. If you don’t have a website because you...
How do I connect Mollie to my website?
After you create an account, you’ll need to integrate our payment services into your website. How you do this will depend on the syst...
What is an API key?
An API key is a unique code for the API between your Mollie account and another website. With this key, the API recognises the user. ...
Can I add or change a website profile?
If you have multiple websites for your company, you can add up to 100 website profiles to your Mollie account. These websites must be...

How do I become a Mollie partner?
Depending on your business, you can become a Mollie partner under one of the following Partner Programs: Technology Partners E-comme...
How do I create a Partner Portal account?
After you’re set up as a Mollie partner, you can use our Partner Portal to find more resources for our partners. You can also refer a...
Where do I find my partner commission?
When you joined the Mollie Partner Program, you signed a partner agreement that states the commissions you receive. Viewing your p...