Can I charge my customers for a surcharge?

A surcharge is an additional charge to recover the transaction costs from your customers. The Payment Service Directive 2 (PSD2), which entered into force on 13 January 2018, introduces a surcharge ban for most B2C transactions.

The directive mentions the following:

  • Surcharging isn’t permitted for consumer payments made with most debit and credit cards. In addition, surcharging isn’t permitted when payments are made using standard credit transfer or SEPA Direct Debit.
  • Surcharging is not allowed for Buy Now Pay Later payment methods like Klarna and in3
  • In the instances that surcharging is permitted, the amount of the surcharge can never be higher than the actual costs incurred by the merchant in accepting the payment method.

Even though these rules apply to the EEA and the UK, the interpretation and therefore the scope of the ban can differ between the different countries. For example, PSD2 says that surcharging is no longer permitted for consumer payments made using debit and credit cards. However, for some payment methods, it’s not clear whether they’re based on a debit or credit card. For these cases, countries are free to decide what’s permitted and what’s not. We keep a close eye on possible developments on this topic.


What can you do?

You can decide whether you want to charge your customers for the costs you incur when accepting the payment method. However, it depends on your webshop system if surcharging is possible. In the end, you are always responsible to act in compliance with your local laws.

For more information, please check out the website of the Financial Conduct Authority (FCA).


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