In-person payments

Point of Sale

How do I activate my terminal?
After you’ve ordered your terminal, you’ll have to activate it to begin accepting in-person payments. What you need to know in adv...
How do I order a terminal?
With our point-of-sale solutions, you can receive in-person payments while managing all transactions in your Mollie Dashboard. To sta...
How do I create a payment for a terminal?
You can create a transaction and receive the payment on a terminal device. Once a payment is processed, you can view its status in yo...
Accepted cards for in-person payments
Our payment terminals accept the following cards for in-person transactions: Maestro Visa Visa Electron JCB UnionPay Discover Diners...
What troubleshooting steps can I follow when my terminal doesn't work properly?
For all devices: Visit https://status.mollie.com/. On this page you are able to identify whether there is a general outage. Restart ...
I have an issue with my terminal. What can I do?
If your terminal device isn’t working as expected, you can follow the troubleshooting steps mentioned in this article. Adding or ad...

How do I enable Tap to Pay in the Mollie App?
To accept In-person payments using the Mollie iOS app, your iPhone must have NFC capability and be running iOS 17.4 or later. Check t...
How do I create a payment with Tap to Pay in the Mollie App?
First, ensure that Tap to Pay is enabled. Open your Mollie app. Navigate to In-person on the bottom In the dropdown menu on the pa...
I have an issue with setting up Tap to Pay in the Mollie App, what can I do?
If you are experiencing issues with setting up or managing your Tap to Pay terminal, follow these steps: App Update: Ensure your Moll...
I have an issue with processing payments through Tap to Pay in the Mollie App, what can I do?
If you are experiencing issues with processing payments on your Tap to Pay terminal, follow these steps: Connection Check: Verify yo...

What information should I provide before I can start using the Mollie Terminal App?
To ensure a seamless experience with the Mollie Terminal App and Mollie Tap, we require certain information from our customers before...
How do I create a payment in the Mollie Terminal App?
Processing Payments through the Mollie Terminal AppProcessing payments through the Mollie Terminal App is straightforward and can be ...
How can I change the settings in the Mollie Terminal App?
The Mollie Terminal App offers a variety of settings to be modified. In order to reach these settings, please follow these steps. O...
How do I set up the Mollie Terminal App?
Activating the Terminal app can be done within 30 seconds. All you need is the Mollie Terminal app and a QR code which you can retrie...

How do I order a Tap device?
Ordering a Tap device is simple and straightforward and can be easily done through your Mollie dashboard. When you would like to orde...
How do I return a Tap device?
The Tap device return process is simple, but subject to specific conditions. According to the device's terms and conditions, returns ...
How do I add an extra app to my Tap device?
Your device has installed by default only the Mollie app. We take your device's security seriously, so we've put this protection in p...