In-person payments

Point of Sale

How can I use the Tap app while my terminal is unavailable?
If your PAX or Tap terminal is unavailable, for example while it's being replaced, you can keep taking card payments using the Mollie...
What should I do if my PAX terminal shows a tamper error?
A tamper error means your terminal's built-in security has detected a physical threat to the device and has locked itself to protect ...
Lost or stolen terminal
If you notice that a device is missing, contact our Support Team immediately. In order for us to record the event and engage the rele...
How do I return my payment terminal?
What to do if you've changed your mind, want to exchange your terminal, or it isn't working as expected.OverviewThis document explain...
How can I manage my terminals in the Mollie Dashboard?
Once you're accepting in-person payments, most day-to-day terminal management happens right in your Mollie Dashboard. This article wa...
What is a test terminal, and how do I use one?
A test terminal lets you try out in-person payments before you go live. This article explains what a test terminal is, how to get one...

How do I enable Tap to Pay in the Mollie App?
To accept In-person payments using the Mollie iOS app, your iPhone must have NFC capability and be running iOS 17.4 or later. Check t...
How do I create a payment with Tap to Pay in the Mollie App?
First, ensure that Tap to Pay is enabled. Open your Mollie app. Navigate to In-person on the bottom In the dropdown menu on the pa...
I have an issue with setting up Tap to Pay in the Mollie App, what can I do?
If you are experiencing issues with setting up or managing your Tap to Pay terminal, follow these steps: App Update: Ensure your Moll...
I have an issue with processing payments through Tap to Pay in the Mollie App, what can I do?
If you are experiencing issues with processing payments on your Tap to Pay terminal, follow these steps: Connection Check: Verify yo...

How can I use the Tap app while my terminal is unavailable?
If your PAX or Tap terminal is unavailable, for example while it's being replaced, you can keep taking card payments using the Mollie...
What is the Tap app?
The Tap application is a lightweight, dedicated checkout application. Whether you are selling at a pop-up market, managing a busy res...
Which devices are compatible with the Tap app?
Before you can start accepting in-person payments using the Tap app, you need to make sure your account is properly set up and your s...
What information should I provide before I can start using the Tap app?
To ensure a seamless experience with the Tap app and terminal, we require certain information from our customers before activation. L...
How do I create a payment in the Tap app?
Processing Payments through the Tap appProcessing payments through the Tap app is straightforward and can be done in various ways. Yo...
How can I change the settings in the Tap app?
The Tap app offers a variety of settings to manage payments and reports. Here is how to access the settings:Open the Tap app.Click on...

How can I use the Tap app while my terminal is unavailable?
If your PAX or Tap terminal is unavailable, for example while it's being replaced, you can keep taking card payments using the Mollie...
What should I do if I suspect that my Tap terminal has been tampered with?
If you think your device has been opened, modified, or interfered with, here's what to check and how to get help.What you need to kno...
Lost or stolen terminal
If you notice that a device is missing, contact our Support Team immediately. In order for us to record the event and engage the rele...
How do I return my payment terminal?
What to do if you've changed your mind, want to exchange your terminal, or it isn't working as expected.OverviewThis document explain...
How do I set up my Mollie Tap device?
Setup is quick and simple. First, let’s link your new Tap device to your Mollie account so you can start taking payments.Not a Mollie...
How do I order a Tap device?
Ordering a Tap device is simple and straightforward and can be easily done through your Mollie dashboard. When you would like to orde...