If you are experiencing issues with setting up or managing your Tap to Pay terminal, follow these steps:
App Update: Ensure your Mollie app is updated to the latest version. Check your device's app store for updates.
In case you receive an error message related to the eligibility of your organisation, you should be aware of the following:
Regional Availability: Verify if Tap to Pay is available in your region and on your platform. Do this through the Mollie website.
Business Eligibility: It might be possible that your type of business activities are not eligible for Tap to Pay. In case you run a separate in-person business, ensure you have a separate Mollie profile you can link your Tap to Pay device to with the correct business activity description. Read more about that here.
Onboarding: Make sure you went through all steps of onboarding, ensuring you can smoothly use Tap to Pay in the Mollie app.
Reinstallation of the Mollie App
iOS: Delete and reinstall the Mollie app.
Android: Clear the app data or reinstall.
Consider if a backup option is needed before reinstallation.
In case you still experience issues setting up Tap to Pay in your Mollie App, get in touch with our support team. Explain the platform that you use, either IOS or Android, and the error code you face if applicable.