1. Mollie Support
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How can I add, manage or remove users on my account?

You can add, manage, or remove users from your account with Mollie Teams. Each user must be assigned a specific role with pre-determined permissions. These team members will be able to access and edit different areas of the account, including the Mollie App. 

 

What you need to know in advance

  • By default, only account owners can manage users. However, owners can choose to grant team management rights to specific Admin users. For more information, read our Mollie Teams policy.
  • Account owners and Admins with team management rights must have multi-factor authentication enabled to manage accounts. Some actions require the user to perform a multi-factor authentication check.
  • Verify your email address first. Be sure to click the verification link sent to you by email during the registration process. 

 

Add a team member

 

You can invite new team members with their email address.

  1. In your Mollie Dashboard, click on your organisation name in the top left corner.
  2. Go to Settings > Team.
  3. Click on Add member.
  4. Enter the email address of the user you want to add.
  5. Select a role for the user.
    • [Optional] Tick the box on the bottom of the page to allow team management rights. This is only possible if the user is given an Admin role.
       
  6. Click on Invite.

We’ll send an email to your new user with a link to create an account or to log in. The link is valid for 48 hours. If they didn’t open it in time, you can resend the invite from your Team overview.

 

Change access rights

 

When you add a new team member, you can choose what information and actions they can access. Currently, it’s only possible to assign a role with preselected permissions for a member. 

  1. In your Mollie Dashboard, click on your organisation name in the top left corner.
  2. Go to Settings > Team.
  3. Find the user and click on ... > Edit.
    • [Optional] Tick the box on the bottom of the page to allow team management rights. This is only possible if the user is given an Admin role.
  4. Click on Confirm.

The following roles and permissions are available:

Role Admin Finance Developer Support Viewer
Payments 
View
All Payments data 		 ✔ ✔ ✔ ✔ ✔
Statistics ✔ ✔ - - -
Manage
Orders & Subscriptions		 ✔ ✔ ✔ - -
Customers ✔ ✔ ✔ - -
POS Terminals ✔ - ✔ - -
Developed Apps ✔ - ✔ - -
API keys ✔ - - - -
Acceptance & Risk ✔ - - ✔ -
Financial 

View

Balance Reports / Invoices / Settlements

 ✔ ✔ - - -

Manage

Balances

 ✔ ✔ - - -
Bank accounts ✔ ✔ - - -
Mollie Business Accounts

✔*

✔*

 - - -
Mollie Cards

✔*

✔*

 - - -
Organisation 

View

Team members

 ✔ ✔ ✔ ✔ ✔

Manage

Notifications

 ✔ ✔ ✔ ✔ ✔
Team members ✔* - - - -
Profiles ✔ - ✔ - -
Organisation  ✔ - - - -

* Additional permissions

Users with Admin and Finance roles may be granted the following additional permissions:

Title Permissions
Manage users
  • Invite or remove non-Admin user roles like Finance, Developer, Support and Viewer (excluding Business Accounts)
View Business accounts
  • View account balances, transactions and statements
  • Download reports and exports
  • View cards and card activity
  • View scheduled transfers and account integrations
Manage Business accounts
  • View account balances, transactions and 
  • Initiate or confirm transfers or payments
  • Create new cards or accounts
  • Modify settings, recipients or user permissions
  • Download reports and exports
Remove a user

 

Please note that once you delete a user, you can't undo it.

  1. In your Mollie Dashboard, click on your organisation name in the top left corner.
  2. Go to Settings > Team.
  3. Find the user and click on ... > Remove.
  4. Click on Remove.

 

 

 

 

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