Can I refund a voucher payment?

No, refunds are not supported by voucher issuers. When a customer pays with a voucher, the amount is immediately captured and cannot be refunded back to the voucher.

If your customer requests a refund for a voucher amount, you can try the following options:

  • Provide the consumer with a gift code to use in your webshop.
  • Send the refund amount directly to your customer's bank account.
  • Send a payment link to your customer.

If your customer paid partially with a voucher and partially with another payment method, then the amount paid with the other payment method can be refunded in your Mollie Dashboard.

 

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