If your payout has been returned, Mollie will notify you by email and in your Dashboard. The most common cause is an issue with the bank account details on your account.
What to check
- Verify your bank account details are correct. In your Mollie Dashboard, go to Settings > Bank account and confirm the IBAN and account name are correct.
- Check that your bank account is supported. Some account types pass verification but fail at payout — for example, accounts where the IBAN and BIC belong to different countries (such as a Swedish IBAN held at a Danish bank). Read What bank account information should I provide? to check whether your account type is compatible.
- If you recently changed bank accounts, make sure the new account has been verified and set as your active payout account. Go to Settings > Balance and confirm the correct bank account is selected under Bank account.
Once the issue is resolved, payouts will resume automatically. The amount from the returned payout will be added to your next payout.
Read more
- What bank account information should I provide?
- How can I change the bank account I receive payouts on?
- When do I receive my money from Mollie?