There are different statuses for an order. These statuses are subdivided in two flows. Which flow your order is subjected to depends on the payment method used.


Created

The order has been created, but nothing else has happened yet.

Can transition to: paid, pending, authorized, expired, and canceled.


Paid

The order status will be set to this status when the order’s payment is successfully completed with a payment method that does not support authorizations.

Can transition to: shipping and refunded.


Pending

It is possible that the payment supplier will manually check an order. In that case we will set the order to this status. It can take a couple of days before the order is set to another status. Currently only Klarna Pay later and Klarna Slice it use this status.

Can transition to: authorized and created.


Authorized

If the order’s payment is successfully completed with a payment method that does support authorizations, the order is set to this status. The money will only be transferred once a shipment is created for the order. Currently only Klarna Pay later and Klarna Slice it use this status.

Can transition to: shipping, canceled, and expired.


Shipping

The order will move into this state when you start shipping your first order lines. When the order is in this state, it means that you still have some order lines that are not shipped yet.

Can transition to: completed.


Completed

When all order lines are shipped or canceled, the order will be set to this status. At least one line should be shipped. If all lines are canceled, the status of the order will change to canceled instead.

This is a final state, the order can’t transition to another state.


Canceled

When all order lines are canceled, the order is also set to canceled. Orders can only be canceled by the merchant, not by the consumer.

This is a final state, the order can’t transition to another state.


Expired

The order will expire when an order is not shipped in time after an authorization. This is currently 28 days but might change in the future.

This is a final state, the order can’t transition to another state.

 

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