1. Mollie Support
  2. Why is Mollie on my bank statement?
  3. Why is Mollie on my bank statement?

What will my customer see on their bank statement?

 
The payment description on your customer's bank statement depends on the payment method they used for the transaction. For some payment methods, the description will show your organisation's name. For others, it will show Mollie's name. In some cases, the full description of the payment won't be visible on the statement because it exceeds the character limit set by the bank.
 

iDEAL

  • <Registered trade name of website profile> via Mollie
  • Transaction reference (MxxxxxxxMxxxxxxx)
  • Acquirer ID (002000xxxxxxxxxx, 003000xxxxxxxxxx or 005000xxxxxxxxxx)
  • Payment description
  • Website URL

Bancontact

  • Registered trade name of website profile
    • Only the first 16 characters are visible.

Credit card

  • Mollie
  • Registered trade name of website profile
  • Phone number of website profile

Belfius Pay Button

  • Registered trade name of website profile
  • Transaction reference (MxxxxxxxMxxxxxxx)

KBC

  • Trade name website profile
  • Transaction reference (MxxxxxxxMxxxxxxx)
  • Payment description

SEPA Direct Debit

  • <Registered trade name of website profile> via Mollie
  • Payment description
  • Creditor Account IBAN
  • Transaction reference (SDxx-xxxx-xxxx)
  • Mandate reference (MDxx-xxxx-xxxx)
  • Ultimate Creditor ID
  • Ultimate Creditor Name
  • Debit day

Riverty 

  • Riverty
  • OrderID: (XXXXXXXXXXXXXX)

Refunds

In case you refund a payment to your customer, they will see ‘STG Mollie Payments’ on their bank statement.

 

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