Credit card payments entail bigger risks than other methods such as iDEAL or Bancontact. The reason is that a consumer can always reverse a credit card payment, which is called a chargeback. This means accepting credit card payments can pose a risk both to the merchant and to us as the payment provider.
Therefore credit card applications are carefully assessed and evaluated before we give our approval.
Submitting an application
Applications can be submitted via your Mollie Dashboard. There are a number of preconditions to be met before we can start processing an application:
- the website must be live and ready to use (all products online, etc.);
- terms and conditions posted on the website;
- privacy and return policy;
- delivery terms clearly stated on the website;
- customers are obligated to fill out their contact information during the ordering process.
In addition, we ask you to indicate what the maximum amount per credit card transaction is going to be and to provide extensive information about the type of products or services that you would like to receive credit card payments for. This information allows us to form a clear picture, so we can carry out a proper risk assessment.
There is always the possibility that your credit card application is not (immediately) approved. In that case, you will receive an email from us providing additional information. Often, the reason for rejection is that some of the abovementioned points are not yet up on the website, or that it is not clear to us what products or services you want to receive credit card payments for.
It is important that you should reply to our request for clarification by email as well (i.e. not only by phone). That way, we can add the documentation to your account.