What is a chargeback?

When a cardholder pays with a credit or debit card, they have the option to reverse the transaction within 180 days of the purchase or order delivery. If a chargeback is requested, the cardholder’s bank (called the issuer) reports this to Mollie’s bank (known as the acquirer).

We’ll inform you that a chargeback has been made. You can object to a chargeback, so it’s important to respond to a chargeback notification as soon as possible.

In your Mollie Dashboard, you can see the status of chargebacks under Transactions > Chargebacks.  If the issuer accepts a chargeback, the transaction amount and a chargeback cost will be deducted from your available balance.

 

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