What do the Klarna order statuses mean?

You can find the status of Klarna payments in your Mollie Dashboard. They are different from other transaction statuses.

 

What you need to know in advance

  • At the moment, Klarna products are only available to customers in the EEA. If you activate any Klarna payment methods, your customers in the UK will not be able to pay with these methods. Stay tuned—we are working on making Klarna available for UK customers soon.
  • It is not possible to change the status of an order when it is marked as Failed, Cancelled or Expired. You can ask your customer to make a new order instead.

 

Status Explanation
Pending The payment is not yet approved by Klarna. Do not ship products for this order yet. It may be a few days before this status changes.

Authorised

The consumer has confirmed the order. Klarna’s credit check on the consumer was successful and the order has been approved. The products can now be shipped. You should do this within the shipping window.

Failed

Klarna’s credit check on the customer failed and they rejected the order. Do not ship products for this order. This status is final and cannot be changed.

Paid

You have shipped the order lines and marked them as shipped in the Mollie Dashboard. You will receive the payment amount from Mollie in 5 business days after this status and receive the new status Completed.

Shipping

You have shipped part of the order and marked these products as shipped in the Mollie Dashboard. When you have shipped the entire order, the status will change to Paid.

Completed

Klarna has paid out the final amount and this is added to the balance in your Mollie account. This status is final.

Cancelled

You have cancelled this order and will not ship it. You can cancel orders that haven’t been marked as shipped yet. Only you can cancel orders, your customer cannot do this. This status is final and cannot be changed.

Expired

There are two possibilities for this status: 

  • The customer never finished the checkout process. After 48 hours, the open order expires.
  • The order was Authorised but not marked as Shipped. After the shipping window of 28 days, the open order expires. If you do not mark an order as Shipped, you will not receive a payment from Klarna. 
  • This status is final and cannot be changed.

 

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