Why is some of my balance pending?

Your Pending balance is made up of payments that are still being processed. Once the payment is processed, we add the money to your Available balance, so you receive it in your next payout.  

You can find your balance in your Mollie Dashboard by going to Administration > Balance, or on your Home screen in the Mollie App.


Settlement delays

Payments with Klarna, SEPA Direct Debit and credit and debits cards are usually held for a certain period of time in your Pending balance before being added to your Available balance. This is a precaution in case of chargebacks.

The average settlement delays are:

  • 5 business days for credit and debit card payments.
  • 5 business days for Klarna payments. 
  • 10 business days for SEPA Direct Debit payments. 

We take various measures to minimise risks associated with our customers. The timing and frequency of these assessments may change over time. In some cases, these measures may impact your estimated settlement times. On rare occasions, we may take measures (in accordance with article 5.6 of our User Agreement) that may impact your access to the funds in your balance. If your account is impacted, we’ll notify you as soon as we can, and include information about any further steps.

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