It may occur that we receive funds from a supplier and we cannot correlate it to a payment and we cannot refund it, because we don’t know where it comes from. As soon as we know where this amount should go, we create a balance correction. This way we are able to transfer the money from our bank account to the merchants’ available balance. A balance correction could also be a released rolling reserve.
Where can I see the balance corrections?
- In your Mollie Dashboard, go to Administration > Report
- The amount mentioned next to ‘corrections’ is the amount that has been corrected on your available balance