The SEPA Direct Debit product includes a number of key moments. In order to provide better insight in the course of a transaction, we explain in this article what the timeline looks like, and at which moments something happens or should happen.
Please take note: Since 22 November 2016, payments are being processed quicker. Payments submitted before 08:00 are carried out the next working day. Unfortunately, this is not always guaranteed, but is true in most cases. When you create a direct debit payment after 08.00, it will be debited 2 working days later.
| 14 days before the direct debit | Let your customer know what amount you are going to direct debit and when. You can do this via e-mail, text message, letter, etc. |
| 1 working day before the direct debit | Create the payment. Payments submitted before 08:00 are processed the same day. |
| Day of the direct debit | |
|---|---|
| 5 working days after the direct debit | From the day of the direct debit up until now, a transaction can fail. |
| 10 working days after the direct debit | Transaction is paid out today (standard). |
| 8 weeks after the direct debit | From the day of the direct debit up until now, a transaction can be still be reversed by the account holder. |
| 13 months after the direct debit | The last moment at which an Unauthorized Direct Debit Report can be filed. |
| 36 months after the direct debit | An authorization that has not been used for 36 months can no longer be used. |