At Mollie, keeping your business account safe is a top priority. Security is a partnership, and understanding the features that protect you is the most effective way to keep your funds and your data safe.
Here are the essential security measures and best practices for your Mollie Business Account.
Understanding Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA) is a mandatory security feature for all Mollie Business Account holders. It adds a critical second layer of security to your account. Even if someone were to discover your password, they would be unable to access your account without your smartphone.
For the Mollie Business Account, MFA is handled securely through the Mollie app. When you perform sensitive actions, you will need to provide two things:
- Something you know: Your password
- Something you have: Approval from your linked smartphone via the Mollie app
This ensures that only you can authorise access and critical actions on your account.
Secure the email and phone connected to your account
The email address associated with your Mollie account is used for communications and can be used for password resets. Your smartphone is used for your mandatory MFA. It is vital that you keep both of these secure.
Always use a strong, unique password for your email account and protect your smartphone with a secure PIN, pattern, or biometric lock (fingerprint or face ID).
Know what Mollie will never ask for
Scammers often try to impersonate Mollie employees to trick you into giving them account details. To protect you, it’s important you know what we will never ask for in an email, text message, or phone call.
Mollie will never ask you for:
- Your full password
- Approval of a MFA request that you did not initiate
- Your full debit card number, expiry date, or CVC
- To install remote access software (like TeamViewer or AnyDesk) on your computer or phone
If someone contacts you claiming to be from Mollie and asks for any of this information, end the conversation immediately and contact us through the secure channels in your Mollie Dashboard.
Good to know
Be cautious when using public Wi-Fi networks (e.g., in cafes, airports, or hotels) to access your business account. These networks can be less secure. For sensitive activities, it’s always safer to use a trusted network or your mobile data.