When you have a Mollie Capital loan, you repay it automatically with a percentage of your daily sales. We understand that business can be unpredictable, and a dip in your sales might mean you fall behind on your repayments.
If you start to fall significantly behind schedule, our collections process will begin. This is a structured process designed to help you get back on track. Our goal is always to work with you to find a solution that fits your situation.
How the collections process works
The process always starts with a friendly email. Before anything officially begins, we’ll send you a message to let you know that you’re at risk of falling behind. Think of it as a heads-up. You don’t need to reply to this first email.
If the shortfall continues, the official collections process will start. At this point, you’ll receive an email with two clear options:
- Catch up on the arrears immediately via a bank transfer.
- Arrange a payment plan if an immediate payment isn't possible.
If an immediate payment isn't an option for you, we just ask that you reply to our email. By explaining your current situation, we can work together to create a payment plan that works for your business.
If we don't hear back from you, we will send reminders. We want to stress that if we don't get a response, we may have to pass the debt to an external collection agency. This would unfortunately involve significant extra costs, a situation we are very eager to help you avoid.
What happens when you’re caught up?
As soon as you've cleared your arrears, we'll send you an email to confirm. From that moment, you're all caught up. Any special payment arrangement will stop, and your repayments will return to the standard, automatic process.