How do I file a complaint?

We value your opinion and feedback. If you have a complaint or concern about our services, share your experience by emailing us at

In your email, please include the following information: 

  • Your name.
  • Your address.
  • A description of your complaint.


What happens with my complaint?

We’ll notify you that we’ve received your submission, and respond as soon as possible. This process usually takes 3 business days, but may take up to 15 depending on the complexity of the case.


Organisations in the United Kingdom

If you’re unhappy with how we handled your complaint, contact the Financial Ombudsman Service (FOS). The FOS handles complaints and solves conflicts between consumers and companies from the UK that offer financial services. You can learn more on the FOS website.