1. Mollie Support
  2. Payment methods and transactions
  3. Transactions

What will my customer see on their bank statement?

 
The payment description on your customer's bank statement depends on the payment method they used for the transaction. For some payment methods, the description will show your organisation's name and for others, it will show Mollie's name. In some cases, the full description of the payment won't be visible on the statement because it exceeds the character limit set by the bank.
 

Credit card

  • Mollie
  • Registered trade name of website profile
  • Phone number website profile

SEPA Direct Debit

  • Stichting Mollie Payments
  • Mandate reference (MDxx-xxxx-xxxx)
  • Transaction reference (SDxx-xxxx-xxxx)
  • Payment description
  • Registered trade name of website profile

iDEAL

  • <Registered trade name of website profile> by Mollie
  • Transaction reference (MxxxxxxxMxxxxxxx)
  • Acquirer ID (002000xxxxxxxxxx, 003000xxxxxxxxxx or 005000xxxxxxxxxx)
  • Payment description
  • Website URL

Bancontact

  • Registered trade name of website profile
    • Only the first 16 characters are visible.

SOFORT

  • Stichting Mollie Payments
  • SOFORT transaction ID (xxxxx-xxxxxx-xxxxxxxx-xxxx)
  • Registered trade name of website profile

Belfius Pay Button

  • Registered trade name of website profile
  • Transaction reference (MxxxxxxxMxxxxxxx)

KBC

  • Registered trade name of website profile
  • Transaction reference (MxxxxxxxMxxxxxxx)
  • Payment description

Riverty 

  • Riverty
  • OrderID: (XXXXXXXXXXXXXX)

Refunds

In case you refund a payment to your customer, they will see ‘STG Mollie Payments’ on their bank statement.

 

Read more

 

Can't find what you're looking for?

Please contact our Support for help.