Why is Mollie on my bank statement?

I have a question or complaint about my order

We only arrange the payment between you and a webshop. Unfortunately, we can’t help you with any questions about your order or its de...

How do I file a complaint?

If you have a complaint about a webshop that uses our payment services, please inform our team by reporting the payment.  If you use ...

Why does it say Mollie or Stg Mollie Payments on my bank statement?

Mollie is a payment platform for webshops. When you see Mollie or Stg Mollie Payments on your bank statement, this is because you've ...

I used the wrong payment reference, what should I do?

If you entered the wrong reference number when trying to make a payment you don’t need to take action. We’ll refund the amount within...