Payouts and reports

• When will I be paid?

  With Mollie, you decide when you receive your money. You can change the payout day and frequency in your Mollie Dashboard. Your payou...

• What is a liability period?

  Before we can issue a final payout, we may need to hold the funds for a period of time. This can happen if one of your customers paid...

• How can I change when I receive a payout?

  When you work with Mollie, you decide when you’re paid. We don’t charge extra fees for daily payouts, and you can choose from a numbe...

• My payout has been returned to Mollie's bank account. What should I do?

  We will notify you if your payout has been returned to our bank account. If this happens, please make sure that the bank account deta...

• Will I be paid on public and bank holidays?

  We only make payouts on business days. If a payout is scheduled for a public or bank holiday, you will be paid on the next business d...

• How do payouts in different currencies affect me?

  If you’re dealing with different currencies, banks have to be heavily involved. This could impact you in two ways: Extra conversion ...

• How do I activate Multi-currency Payouts?

  When you’re ready to activate Multi-currency Payouts, you’ll need to add a new bank account and an additional balance to your account...

• What is Multi-currency Payouts?

  With Multi-currency Payouts, you’ll be able to accept payments, settle transactions and receive payouts in the same currency. You sta...

• How do I verify my bank account for an additional payout currency?

  To set up an additional balance and receive payouts in other currencies on your Mollie account, we will need to check your bank accou...

• Why is some of my balance pending?

  Your Pending balance is made up of payments that are still being processed. Once the payment is processed, we add the money to your A...

• What are rounding differences?

  As a financial institution, we - of course - want to calculate costs as accurately as possible. However, because of costs like VAT, v...

• Where can I see balance corrections on my account?

  In some cases, we will have to manually correct the balance on your account. This will be shown in your Balance Report. Open your Mo...

• Where can I find my invoice?

  You can download a new invoice in your Mollie Dashboard on the first business day of each month. Your invoices provide information ab...

• How do gift cards payments show on my invoice?

  We charge €0,25 for gift card payments. When a stacked payment is made, which means another payment method is used to pay the additio...

• Where can I find invoice corrections?

  You may see an amount next to ‘corrections’ on an invoice. Invoice corrections are used when, for example, you should receive a partn...

• Why do my invoices not match my reports?

  There are several reasons your sales invoices may not match your reports.   Rounding differences A transaction fee varies based on th...

• What do I need to know about Mollie’s DATEV export?

  DATEV is an export format used to extract your financial data from Mollie to help with your accounting. Using this format will enable...

• How do I use the statistics page?

  Your statistics page gives you a general overview of all your processed transactions in a period. You can use it to: Get information...

• How do I download an annual report?

  You can download an annual report from 2021 onwards in your Mollie Dashboard.  An annual report gives you an overview of the turnover...

• How do I enter and process my Mollie transactions using accounting software?

  You can enter and process your transactions manually with or without a suspense account or through our accounting integrations and AP...

• What information do I need for my bookkeeping?

  There are several things to consider when doing your bookkeeping. Accounting principles Revenue & deductions    Your settlements con...

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