How do I refund a Klarna order?

Klarna refunds are deducted from the balance on your Mollie account. You can process the refund for a single item or a whole order in the Mollie Dashboard. It is then the responsibility of Klarna to process the refund to your customer. If a customer contacts you about a Klarna refund after you have completed the refund in the Mollie Dashboard, direct them to Klarna Customer Support.

 

  1. Open the Mollie Dashboard.
  2. In the menu bar on the left, select Orders.
  3. Find the Klarna order and click on it. This will take you to the order details page. 
  4. Scroll down to the Basket section. 
    • To refund a single item, click on Refund in the order line for this item. 
    • To refund an entire order, click Refund all at the bottom of this section.
    • To process a partial refund, follow the instructions below.

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If you would like to process refunds in your webshop environment, you can find the relevant documentation on our Packages page.

 

How do I make a partial refund on a Klarna order?

  1. Open the Mollie Dashboard.
  2. In the menu bar on the left, select Orders.
  3. Find the Klarna order and click on it. This will take you to the order details page.
  4. Scroll down to the Related payments section. Click on the paid transaction.2.png
  5. Click Refund in the top-right corner of this page. A pop-up window will appear and you can then enter a custom amount to refund to the customer.
  6. Click on Refund to complete the process.

 

What are late return fees?

When the consumer returns an order, it’s important to refund the order in your Mollie Dashboard as soon as you can. You have up to 40 days from the original order date to inform Klarna that the order has been returned. If not, you may be charged a late return fee of €1,50 for this order.

 

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